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Transfer Call Length
Posted:
Tue Jul 21, 2020 3:26 pmby Op3r
I've been wondering about this.
Does anyone know where can I find the transferred call length? Is this a report for this? If not where do you see it?
Re: Transfer Call Length
Posted:
Fri Jul 24, 2020 12:08 amby Kabis
Hi Team,
Did you check export calls report?
Re: Transfer Call Length
Posted:
Fri Jul 24, 2020 12:34 amby carpenox
Thats only for inbound calls I believe
Re: Transfer Call Length
Posted:
Fri Jul 24, 2020 1:49 pmby Op3r
Kabis wrote:Hi Team,
Did you check export calls report?
I dont think its there.
Re: Transfer Call Length
Posted:
Fri Jul 24, 2020 11:46 pmby carpenox
op3r - its not, thats for inbound but it doesnt record length of time
Re: Transfer Call Length
Posted:
Mon Jul 27, 2020 3:22 pmby mflorell
Transferring how exactly?
Are you using the NVA recording AGI script at any point in the transfer call going out?
That's what I'd recommend doing if you aren't no summary reports on that data, but the call data will all be stored somewhere in the logs if you do use that.