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Average Wait time between calls

Posted: Mon Aug 10, 2020 4:51 am

by mcdeeiis

Does anyone know how "Average Wait time between calls" is calculated?

Also under Agent Time Details report what does these mean?
LB, MD and SB

Re: Average Wait time between calls

Posted: Wed Aug 12, 2020 1:03 pm

by dhijrwn

mcdeeiis wrote:Does anyone know how "Average Wait time between calls" is calculated?

Also under Agent Time Details report what does these mean?
LB, MD and SB

What I know is LB stands for load balancing.