how to remove water drop sound

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how to remove water drop sound

Postby gypsydogg » Fri Aug 14, 2020 6:43 pm

I would like to remove the water drop sound that is made when a call is established. Leads can hear that and they are hanging up. I was called by a vicidialer once and I even asked the guy are you using Vicidial, he was shocked I knew that, but I knew because of the water drop sound.

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Re: how to remove water drop sound

Postby carpenox » Fri Aug 14, 2020 7:45 pm

its in the detail view of each campaign > Agent Browser Call Alert Sound
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Re: how to remove water drop sound

Postby mflorell » Sat Aug 15, 2020 2:08 pm

The meetme enter/leave sounds can be disabled by adding the 'q' flag to the "Meetme" lines in the /etc/asterisk/extensions.conf file (the ones with "86" in them) and then reloading Asterisk.
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Re: how to remove water drop sound

Postby bmorrison » Wed Aug 26, 2020 2:56 pm

sed -i 's/{EXTEN},F)/{EXTEN},Fq)/' /etc/asterisk/extensions.conf
asterisk -rx reload

YMMV.
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Re: how to remove water drop sound

Postby iboam » Wed Feb 24, 2021 11:30 pm

carpenox wrote:its in the detail view of each campaign > Agent Browser Call Alert Sound


can't find this option on any campaing ....
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Re: how to remove water drop sound

Postby iboam » Wed Feb 24, 2021 11:33 pm

may i have an example how to

mflorell wrote:add 'q' flag to the "Meetme" lines in the /etc/asterisk/extensions.conf
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Re: how to remove water drop sound

Postby carpenox » Thu Feb 25, 2021 6:59 pm

just do what bmorrison said:

sed -i 's/{EXTEN},F)/{EXTEN},Fq)/' /etc/asterisk/extensions.conf
asterisk -rx reload


but these are the lines your looking for:

Image
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Re: how to remove water drop sound

Postby GenXOutsourcing » Wed Apr 14, 2021 8:45 am

Ok, by doing that, you also lose the "you are the only person in this conference". And agents are told if they do not hear that, then they are not connected.

Does anyone know the sound file name? or which file can be changed to silent file?
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Re: how to remove water drop sound

Postby mflorell » Wed Apr 14, 2021 7:06 pm

The Meetme enter/leave sounds are not actually sound files, they are C header files that are directly compiled into Asterisk and cannot be easily changed.
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Re: how to remove water drop sound

Postby carpenox » Thu Apr 15, 2021 1:18 pm

Matt,

There is no easy reason to remove the water drop from the customer side only is there?
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Re: how to remove water drop sound

Postby mflorell » Thu Apr 15, 2021 4:03 pm

There is no easy way to only remove the meetme enter sound. You would need to alter the programming of the meetme code in Asterisk to allow for only the enter sound to be skipped based upon a new feature flag you would have to add to do just that. I have looked into this and even tried to add that myself several years ago, but the resulting code caused issues with other modules in Asterisk and ended up being unstable.

We have had clients that disabled all meetme enter/leave sounds and then used the Campaign and In-Group Browser Alert sounds to indicate to only the agent that a new call has been delivered to them, but there is no corresponding alert sound when the customer channel drops, although I'm sure something like that could be added as a feature. Another down-side of this is that the Browser Alert sounds are not instant like the Meetme enter sounds are, they can sometimes be delayed a couple seconds, although they are only played to the agent through a web browser sound and not the customer.
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Re: how to remove water drop sound

Postby carpenox » Thu Apr 15, 2021 6:05 pm

ok, for some reason i was under the impression that once you disable the enter/leave sounds, the others would not work as well. Ill have to give it a try again
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