Disposition to list?

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Disposition to list?

Postby carpenox » Fri Aug 28, 2020 9:40 am

Is there a way to set certain dispositions to be added to a list ID?

-nox
Leap 15.2 | Version: 2.14-822a | BUILD: 210715-1248| SVN Version: 3483 | DB Schema Version: 1639 | Asterisk 13.38.2-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1483
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Disposition to list?

Postby williamconley » Fri Aug 28, 2020 10:32 am

Ya lost me.

List ID is a numeric field.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19730
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Disposition to list?

Postby carpenox » Fri Aug 28, 2020 10:51 am

like for instance, manual calls go to list 999 by default, inbound goes to 998, those are premade lists, but lets say i create a list called 995, how can i set a certain disposition to be added to that list?
Leap 15.2 | Version: 2.14-822a | BUILD: 210715-1248| SVN Version: 3483 | DB Schema Version: 1639 | Asterisk 13.38.2-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1483
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Disposition to list?

Postby williamconley » Fri Aug 28, 2020 1:21 pm

Ahhhh ...

You merely need to adjust your thinking slightly. Since the Disposition isn't available until the End of the call, the Vicidial system cannot determine that a new lead should be placed in a list at the beginning of a call with information that is not yet available.

However, there is a special campaign (and Ingroup) setting for "Dispo URL". This can include a script that will move the lead based on disposition. There are several examples of this available on the forum.

I would hesitate to go further until I hear the reason you want to move a lead to a new list based on the disposition. Often what you are trying to accomplish by moving the lead can be better accomplished a different way. (not always, of course, just "often" 8-) )
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19730
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Disposition to list?

Postby carpenox » Fri Aug 28, 2020 3:38 pm

ok so one of the dispositions is "email - sent email to customer" - i want to be able to call those leads back based on the ones that were sent emails at a later time.
Leap 15.2 | Version: 2.14-822a | BUILD: 210715-1248| SVN Version: 3483 | DB Schema Version: 1639 | Asterisk 13.38.2-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1483
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Disposition to list?

Postby rbbumanlag » Thu Sep 03, 2020 1:10 am

Haven't done this before.
Just want to share my ideas.
Also I want to learn if my ideas are not feasible.
What you can do is create a script and put it to Dispo URL.

The script will do 2 things.
1st - will set the disposition of the call via API
2nd - add/update the number to a list id via API.

OR

Create a script that will query the database based on disposition status, then add/update the result to a list_id via API.

OR

Use the basic or advanced lead management tools of Vicidial (Can be seen in admin utilities)
and manually move the leads with particular dispo to another list.

Thanks!
rbbumanlag
 
Posts: 74
Joined: Mon Sep 26, 2016 10:37 am

Re: Disposition to list?

Postby carpenox » Sat Sep 05, 2020 10:13 am

rbbumanlag,

Thank you for your suggestions. I have not worked much with API, it still confuses me, but I took your last suggestion and just moved the dispo i needed into its own list, it worked like a charm so thanks.

-Nox
Leap 15.2 | Version: 2.14-822a | BUILD: 210715-1248| SVN Version: 3483 | DB Schema Version: 1639 | Asterisk 13.38.2-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1483
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 19 guests