Dropped / Answered stats fluctuating

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Dropped / Answered stats fluctuating

Postby carpenox » Mon Aug 31, 2020 12:57 pm

OK so these stats are within a couple minutes of each other. Why does it jump so big?

Image
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Re: Dropped / Answered stats fluctuating

Postby williamconley » Fri Oct 30, 2020 6:57 pm

I'm going out on a limb: But did you change a campaign from Inactive to Active during that time? Thus suddenly including another 18000 calls and 200 drops (among other things)?

Consider viewing only one campaign at a time for more stability. Less heart attack. Put it on a wall TV. 8-)
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Re: Dropped / Answered stats fluctuating

Postby carpenox » Sat Oct 31, 2020 9:57 am

No, there were no changes. It just jumps occasionally like that throughout the day. It goes back to the correct stats but it jumps

Nox
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Re: Dropped / Answered stats fluctuating

Postby mflorell » Sat Oct 31, 2020 6:37 pm

I have seen this happen before, it has to do with the cached stats that are generated periodically and the old stats are not removed until after the new stats are finished being generated, resulting in a large inflation in the numbers for a short time period.

I have tried to replicate this and it is very difficult to time everything to see exactly how it is happening on some systems but not others, and only for a very short time period.

I'm sure at some point I'll have more time to be able to dedicate to fixing this issue, but it doesn't seem to affect anything but the real-time display.
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Re: Dropped / Answered stats fluctuating

Postby carpenox » Sun Nov 01, 2020 9:36 am

Yea its not that serious, reports display the true stats. thx Matt

-Nox

p.s. - did you receive my email about the next vicidial certification/training? I have a team of 4 I want to bring up for the next one
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Re: Dropped / Answered stats fluctuating

Postby mflorell » Tue Nov 03, 2020 12:14 am

I think I saw that training request in the queue, but I didn't see who it was assigned to.

We are not doing in-person training until the pandemic is under control(which will probably be some time next year, hopefully). But we are doing remote trainings depending on client needs, although they are more customized than our usual trainings. If you haven't heard back from us by tomorrow night, please message me directly and I'll see what's going on with the request.
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Re: Dropped / Answered stats fluctuating

Postby carpenox » Tue Nov 03, 2020 10:08 am

Perfect, thank you. Yea actually, a zoom or skype meeting would work out better for us anyways even though we are not too far from st pete
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