vicidial.org

Hello guys,

Our servers in cluster have only public ip. Can this affect the performance of the server? Cause we always experience choppy calls.
but i have read on this forum that I can assigned private and public ip to servers.

what we did is used port forwarding on web,
private ip on db,
private ip and public ip on tel,
then on dial only can it be private only?

then when im trying to login using private ip on my agent only dialer, it doesn't ring. but when i used public ip on softphone it rings.

but all in all does this improve our call quality? and lessen the call choppiness.

what is your internet speed where the servers are and where the agents are?

carpenox wrote:what is your internet speed where the servers are and where the agents are?

average of 175Mbps to 250Mbps download an upload. Currently we have 100+ agents on the floor.
Location of server and agents are locally placed means they are on the same location.

ok, then using the local ip would stop any traffic(bandwith) from being targetted from the outside world which should improve performance and security

carpenox wrote:ok, then using the local ip would stop any traffic(bandwith) from being targetted from the outside world which should improve performance and security

I see thank you for your reply.

how about when im using private ip of telephone server, it connects to softphone but when im logging in to agent web it doesn't ring, but when using its public ip, it rings and successfully calls and received inbound calls.

if they are on same network, the local ip's should work, depends on your firewall setup as well tho. Are u allowing port 5060 for internal?

carpenox wrote:if they are on same network, the local ip's should work, depends on your firewall setup as well tho. Are u allowing port 5060 for internal?

yes it is working now, i open port 10000-50000 and 5060 to my local ip tel. Thank you so much.

no problem, glad its working for ya


dont forget to check out our website: www.contactcentersrus.com

carpenox wrote:no problem, glad its working for ya


dont forget to check out our website: http://www.contactcentersrus.com

Hi again, i just noticed in cli why i am receiving ipv4 martian message? these message popup when i put private and public ip in my telephony server.
server kernel: martian source 192.168.12.197 from 84.39.11.32, on dev eth0
server kernel: ll header: 08:00:00:00:45:00:01:00:00:00:40:00:40:11:9f:11:c0:a8:0c:c6:c0:a8:0c:c5
server kernel: martian source 192.168.12.197 from 104.29.69.102, on dev eth0
server kernel: ll header: 08:00:00:00:45:00:01:00:00:00:40:00:40:11:9f:11:c0:a8:0c:c6:c0:a8:0c:c5
and many ips more

probably hacknig attempts, do you have whitelist setup?

carpenox wrote:probably hacknig attempts, do you have whitelist setup?

i only have setup vicibox firewall and fail2ban.

carpenox wrote:no problem, glad its working for ya


dont forget to check out our website: http://www.contactcentersrus.com

I have notice that in astguiclient.conf. my servers still using public ip when connecting to database and archive server. should i change this to its private ip address??

are they on the same LAN? same subnet of private IP's? if so then yes, if not then no

carpenox wrote:are they on the same LAN? same subnet of private IP's? if so then yes, if not then no

yes they are on 192.168.3.x network. i am worried if i change something in config it might broke.

i want just to clear out things.
the purpose of private network and public network is private network is where all the server should communicate and public network/public ip to access them outside of the network. is this correct??

correct, you can limit the risk exposure by keeping the cluster on internal LAN ip's and yes when u change them over, you will need to run the update ip script on each server and run the install.pl script.....if you have problem I can help you thru it, worse case you can always change it back, or to not even have to go thru that process, just start using the whitelist options....

carpenox wrote:correct, you can limit the risk exposure by keeping the cluster on internal LAN ip's and yes when u change them over, you will need to run the update ip script on each server and run the install.pl script.....if you have problem I can help you thru it, worse case you can always change it back, or to not even have to go thru that process, just start using the whitelist options....

I see, I think i will try to config it so i can practice it but thank you very much for your help.

no problem, my skype is carpenox_3 facebook is chris nox and my whatsapp is 9549477572

Hit me up if you need to