Couple of basic questions ??

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Couple of basic questions ??

Postby ricky776 » Thu Sep 17, 2020 2:47 am

Hello
Sorry for a couple of basic questions
1, is there any simple way to import data from another dialer we seem to be able to get the data in just no scheduled call backs
2, Call recordings is there any way to automatically delete them after 30 days

Again sorry for the basic questions and thanks for your replies in advanced
:D
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Re: Couple of basic questions ??

Postby carpenox » Thu Sep 17, 2020 8:57 am

go to reports > admin tools > callback exports

check your crontab settings for recordings, it should be on 60 days now
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Re: Couple of basic questions ??

Postby ricky776 » Thu Sep 17, 2020 3:04 pm

go to reports > admin tools > callback exports

no sorry i want to import not export
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Re: Couple of basic questions ??

Postby carpenox » Thu Sep 17, 2020 4:55 pm

that will give u a csv file u can use to create the callbacks from, if it the same cluster u can just use the bulk move feature
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Re: Couple of basic questions ??

Postby ricky776 » Sun Sep 20, 2020 3:33 am

Sorry but I have just shown this to person who is setting up my system



This is his reply


There's no way to get a scheduled callback into the dialer via the front end. Only via the sql database can you map the call back time to the callback column on the vicidial_list table along with the status of Scheduled callback


Is this right
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Re: Couple of basic questions ??

Postby mflorell » Sun Sep 20, 2020 6:47 am

That is correct. The only way to move scheduled callbacks from one VICIdial system to another is through SQL. If you use the backup utility, this can actually be a pretty simple process, providing you have root access to both systems.
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