What predictive settings do you use?

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What predictive settings do you use?

Postby carpenox » Wed Sep 30, 2020 9:12 am

I was just curious what adapt settings everyone uses and what works best. I am currently using adapt tapered, waiting agents set to 1, drop percent at 3, 1 calls waiting for agents, 10 for intensity which seems to work nice until about after lunch when i need to raise the drop percent to get it keeping the agents talking. any other ideas?

-Nox
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Re: What predictive settings do you use?

Postby VFRDavid » Thu Oct 01, 2020 10:37 am

A lot depends on total agents, trunks/bandwidth/server horsepower available, lead age/quality and a LOT more...but, I found this article, and it seems to be a decent starting point...

http://blog.ownpages.com/2012/02/kick-b ... s.html?m=1

Good luck!
David
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Re: What predictive settings do you use?

Postby carpenox » Thu Oct 01, 2020 12:16 pm

Awesome, thanks Dave.
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