vicidial.org

Hi All,

Version: 2.14b0.5
SVN Version: 3253
Asterisk 13.29.2-vici,

I have created DID Extension +91xxxxxxxxxx and DID Route to Extension 1111111111 and defined in Extension config. Incoming calls will go to each mobile number of the agent which is working in sequence. Every time the call going to First Mobile Number if busy it will go to the next number so on.
How can I configure queue round-robin in the below dial plan? Please help me out with this regard.


exten => 1111111111,1,Set(CALLERID(num)= +91xxxxxxx)
exten => 1111111111,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 1111111111,n,Playback(Hindi)
exten => 1111111111,n,Playback(hindi_1)
;exten => 1111111111,n,Playback(hindi_2)
exten => 1111111111,n,Playback(hindi_3)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxxx,20)
exten => 1111111111,n,Dial(sip/jio/xxxxxxxxxx,20)
exten => 1111111111,n,Hangup()
--------------------------------

tmvc*CLI>queue show test
test has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members: Local/1111111111@sip/jio xxxxxxxxxx (ringinuse enabled) (Invalid) has taken no calls yet No Callers


Thanks
Mahboob.

What you described is the reason "Remote Agents" exists in Vicidial. It's for agents without computers. The OnHook option allows round-robin. This can be used for multiple agents each with their own phone OR one agent with multiple phones OR any combination thereof.

Have you read the Vicidial Manager's Manual? Availalbe in both Free and Paid versions on EFLO.net, and I'm pretty sure Remote Agents is covered even in the free version.

It's capable of round-robin, ring-all, ranked dialing, Longest Wait Time, all sorts of options for "who gets the next call".