Enforce outbound dialing strategy

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Enforce outbound dialing strategy

Postby jshasteen » Thu Nov 12, 2020 2:07 pm

What is the easiest way to implement a dialing strategy for lists. I have a list that gets new leads added daily. I want to make sure I am dialing each lead 3 times per day and 15 times per week. Then I want to rest the leads after they have been dialing 15 times. The reset period needs to be for 3 days.

What is the best way to handle this? Cronjobs? SQL Filter? Anyone else do something like this? if so how was best handled?

Thank you.
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Re: Enforce outbound dialing strategy

Postby mflorell » Thu Nov 12, 2020 7:50 pm

While there are a lot of variables you're not mentioning, you should take a look at Call Quota Lead Ranking to see if it might fit your needs,
http://vicidial.org/docs/CALL_QUOTA_LEAD_RANKING.txt

Aside from that, yes a set of crontab entries with SQL queries might be the best way to handle your requirements.
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