Lead Recycling

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Lead Recycling

Postby justinmoodley3 » Fri Feb 19, 2021 4:44 am

Hi guys

Quick Question how would i set a disposition to call a customer back in say 6 months time ,I am aware lead recycling is only a max of 99999 secs and thus it wont work.My other option is to set the outcome to manually shedule a Callback where the agent would do this i am just trying to do it automatically (so if the agent clicks a specific dispo i want it to automatically call back in 6 months and the agent wont have 2 manually shedual) is that possible ?

Thanks
Justin

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Re: Lead Recycling

Postby mflorell » Fri Feb 19, 2021 1:36 pm

Have a specific status to use for those leads(for instance "6MONTH"), and then use a filter like this on the campaign:

( ( (status='6MONTH') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -182 DAY),' ',CURTIME()) ) ) or (status != '6MONTH') )
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