inbound and outbound campaigns

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inbound and outbound campaigns

Postby Joss2103 » Sat Mar 06, 2021 3:03 pm

Good day,

Excuse me, do you know if it is possible to have an agent logged into a predictive campaign and an incoming campaign at the same time? or have both campaigns linked? since I do not want to have that agent in different sessions and campaigns

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Re: inbound and outbound campaigns

Postby carpenox » Sun Mar 07, 2021 1:50 pm

yes if you use the shared campaigns under system settings as shown below:

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