Not allow more than 2 effective contacts

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Not allow more than 2 effective contacts

Postby jlvargas » Mon Mar 22, 2021 11:36 am

Hello, I need your help with the following:

In Chile a new law has just been approved which does not allow more than 2 effective contacts with the same client per month, is it possible to do this with the script dispo_move_list.php? How can I apply it for campaigns in vicidial? I was thinking of adding it to a DNC list.
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Re: Not allow more than 2 effective contacts

Postby covarrubiasgg » Tue Mar 23, 2021 6:03 pm

You can use a FILTER but it will add complexity to the process of adding lead to the hopper.

I would rather set a DNC as you mentioned and create a cron job remove them from the DNC when 30 days are pass, something like


Code: Select all
DELETE FROM vicidial_dnc WHERE status = 'EFFECTIVE' AND last_local_call_time  < date_sub(now(), interval 1 month)


Just note, it may be a problem if the lead change status during that period of time
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