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Confirm Callback Phone Number Not Working

PostPosted: Sun May 02, 2021 6:02 pm
by inspire888
Hi All,

So we can get the PRESS_CALLBACK_QUEUE working smoothly.

The issue we're finding is that no matter what option we choose, we cannot get vicidial to confirm the number to callback.

We've set CID Callback Number Validation to YES but it never gets to that step.

After you choose "1" for a callback, it plays the confirmation message than hangs up.

I've watched the logs and nothing further gets played.

Am I missing something?????

Thanks

Re: Confirm Callback Phone Number Not Working

PostPosted: Mon May 03, 2021 4:30 pm
by inspire888
Any ideas????????

Re: Confirm Callback Phone Number Not Working

PostPosted: Tue May 04, 2021 1:55 pm
by carpenox
there is more involved in this process, ill try to get it on my blog this week