disable manuals only on certain campaigns

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disable manuals only on certain campaigns

Postby arx001 » Wed May 12, 2021 2:52 am

hi,
I would like to know how to disable the manual dial key only from certain campaigns, I have seen all the menus but I can only disable them as an operator, but not on the campaign,
how can i do it.

thanks
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Re: disable manuals only on certain campaigns

Postby mflorell » Wed May 12, 2021 6:26 am

Campaign Detail -> Manual Dial Override:

The setting can override the Users setting for manual dial ability for agents when they are logged into this campaign. NONE will follow the Users setting, ALLOW_ALL will allow any agent logged into this campaign to place manual dial calls, DISABLE_ALL will not allow anyone logged into this campaign to place manual dial calls. Default is NONE.
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