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Mute button Agent Interface Not Show

PostPosted: Mon Jun 21, 2021 11:56 am
by tarun4442
Is the mute button on the agent interface no longer available on Vicidial 9,plz guide me step by step thanks

Re: Mute button Agent Interface Not Show

PostPosted: Mon Jun 21, 2021 3:33 pm
by mflorell
It is disabled by default since it can cause system instability in Asterisk 13. If you want to override this you can do so with the agc/options.php setting "$ast13_volume_override=1;"

Re: Mute button Agent Interface Not Show

PostPosted: Tue Jun 22, 2021 12:51 am
by tarun4442
plz tell me how,because i have new.plz guide me

Re: Mute button Agent Interface Not Show

PostPosted: Tue Jun 22, 2021 11:52 am
by carpenox
nano /srv/wwww/htdocs/agc/options-example.php

go to the line that looks like "$ast13_volume_override=0;" and change the 0 to a 1 like matt said

When you save the file, make sure to save it as options.php instead of options-example.php

I hope this helps

-Chris aka nox

Re: Mute button Agent Interface Not Show

PostPosted: Fri Jul 02, 2021 3:34 pm
by covarrubiasgg
Please note, that using the mute button with Asterisk 13 makes it super unstable, for me it was several total crashes per hour.

Re: Mute button Agent Interface Not Show

PostPosted: Fri Jul 02, 2021 3:50 pm
by carpenox
have you tried it on 13.38.2 covarrubiasgg? I have not experienced even 1 crash from it personally.....