Regarding Length Empty when ALT_NUM dialed

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Regarding Length Empty when ALT_NUM dialed

Postby pratikvicidial » Tue Aug 31, 2021 8:08 am

Hello All,

Kindly please help me to understand why length_in_sec insert null or blank when any alternate number dialled.
I need length_in_sec for ALT_NUM also.

Thank you
pratikvicidial
 
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Re: Regarding Length Empty when ALT_NUM dialed

Postby mflorell » Tue Aug 31, 2021 9:32 am

vicidial.php version and build?

Is this manual dial or auto-dial?

Can you detail the exact steps to replicate this issue?
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Re: Regarding Length Empty when ALT_NUM dialed

Postby pratikvicidial » Wed Sep 01, 2021 3:12 am

vicidial.php version and build?
version = '2.14-645c';
build = '210706-0114';

Is this manual dial or auto-dial?
- auto dial

Can you detail the exact steps to replicate this issue?
- Create campaign with dial method ratio.
- Select Auto Alt-Number Dialing value ALT_AND_ADDR3 in same campaign which created.
- Upload lead with main phone number and alternate number for same campaign.
- Now login with same campaign in agent side,agent must be in active mode.
- When that alt number dial instead of phone number, there is ALT DIAL display in customer form.
- Check vicidial log table entry, length in sec showing blank entry.
pratikvicidial
 
Posts: 29
Joined: Tue Mar 30, 2021 5:56 am

Re: Regarding Length Empty when ALT_NUM dialed

Postby pratikvicidial » Sun Sep 12, 2021 2:58 am

Is their any update on this?
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Posts: 29
Joined: Tue Mar 30, 2021 5:56 am

Re: Regarding Length Empty when ALT_NUM dialed

Postby mflorell » Mon Sep 13, 2021 7:35 am

This should be fixed now in svn/trunk revision 3520.

Thanks for reporting the issue!
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