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Regarding Length Empty when ALT_NUM dialed
Posted:
Tue Aug 31, 2021 8:08 am
by pratikvicidial
Hello All,
Kindly please help me to understand why length_in_sec insert null or blank when any alternate number dialled.
I need length_in_sec for ALT_NUM also.
Thank you
Re: Regarding Length Empty when ALT_NUM dialed
Posted:
Tue Aug 31, 2021 9:32 am
by mflorell
vicidial.php version and build?
Is this manual dial or auto-dial?
Can you detail the exact steps to replicate this issue?
Re: Regarding Length Empty when ALT_NUM dialed
Posted:
Wed Sep 01, 2021 3:12 am
by pratikvicidial
vicidial.php version and build?
version = '2.14-645c';
build = '210706-0114';
Is this manual dial or auto-dial?
- auto dial
Can you detail the exact steps to replicate this issue?
- Create campaign with dial method ratio.
- Select Auto Alt-Number Dialing value ALT_AND_ADDR3 in same campaign which created.
- Upload lead with main phone number and alternate number for same campaign.
- Now login with same campaign in agent side,agent must be in active mode.
- When that alt number dial instead of phone number, there is ALT DIAL display in customer form.
- Check vicidial log table entry, length in sec showing blank entry.
Re: Regarding Length Empty when ALT_NUM dialed
Posted:
Sun Sep 12, 2021 2:58 am
by pratikvicidial
Is their any update on this?
Re: Regarding Length Empty when ALT_NUM dialed
Posted:
Mon Sep 13, 2021 7:35 am
by mflorell
This should be fixed now in svn/trunk revision 3520.
Thanks for reporting the issue!