It takes too long to answer

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

It takes too long to answer

Postby Joss2103 » Tue Aug 31, 2021 5:42 pm

Good afternoon, excuse me, you know why the agents of my campaigns at the time of having a call or at the end of it do not see the data of the form but what it says MY IP it takes too long to answer?


I've been checking but can't find the problem.

Thanks
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: It takes too long to answer

Postby carpenox » Wed Sep 01, 2021 6:52 am

Can you show a screen shot please
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: It takes too long to answer

Postby Joss2103 » Wed Sep 01, 2021 2:07 pm

Yes, this is the screen shot

https://drive.google.com/file/d/1T6ua9c ... sp=sharing

And this is the screen shot on call but here it is reestablished with the option of resetting the form but what I want to know is why this happens :)

https://drive.google.com/file/d/1FN6Vob ... sp=sharing
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: It takes too long to answer

Postby carpenox » Wed Sep 01, 2021 3:17 pm

this is a form you created custom fields on, for a list? or an external form youre trying to load?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: It takes too long to answer

Postby Joss2103 » Wed Sep 01, 2021 3:30 pm

If it is a form created in vicidial for data visualization
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: It takes too long to answer

Postby carpenox » Wed Sep 01, 2021 3:47 pm

and the form shows up on the list? when created right you should see the form similar to how you created it, here is an example:

Image
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: It takes too long to answer

Postby Joss2103 » Wed Sep 01, 2021 4:08 pm

If it is seen, only that at times it shows well and sometimes not, when the call is ended the records of the last call are no longer seen or during a call they are not seen

https://drive.google.com/file/d/1aKrLSj ... sp=sharing

https://drive.google.com/file/d/1cOtzD8 ... sp=sharing
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: It takes too long to answer

Postby carpenox » Wed Sep 01, 2021 4:51 pm

whats the hardware specs for the server? how many agents on it? are you using AMD as well as the recording? and whats the ratio set at? how many lines are you calling out on when it happens? My guess is its due to server load too high for the server to handle everything. Perhaps add another system and form a cluster to separate the web server from the db, you can put the dialer on either or, or both and load balance the calls
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: It takes too long to answer

Postby Joss2103 » Wed Sep 01, 2021 5:58 pm

At one point I share the data but the strange thing is that it does not happen in all the agents and so far I do not know what causes it and as an overload I do not think it is :(
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: It takes too long to answer

Postby carpenox » Wed Sep 01, 2021 8:43 pm

are they local or is there remote agents as well?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: It takes too long to answer

Postby Joss2103 » Tue Sep 21, 2021 10:03 am

It only happened in predictive agents but apparently it has already been solved, thanks
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm


Return to General Discussion

Who is online

Users browsing this forum: njr and 57 guests