vicidial.org

How can we assign callback only to agents received from CRM/PORTAL to vicidial agents automatically.

Suppose our portal is receiving callback request from customers, can we assign those callbacks to our vici agents automatically through integration?

Note: Portal is not up yet .. its getting buildup. so just for an idea how to deal with this issue.


ViciBox v.10.0.2 090123
VERSION: 2.14-891a
BUILD: 230621-0114
Asterisk 13.38.3-vici
SVN Version: 3747

you can try with vicidial non-agent apis available at link: http://vicidial.org/docs/NON-AGENT_API.txt

you may try with the below sample api.

http://server/vicidial/non_agent_api.ph ... ts+go+here

Thanks you for your help. If i stuck again i will ping you...

Another thing i like to ask is ..
We are using TATA SIP TRUNK service via PRI and it only allows 5060 to pass ... we have no internet to the system.
how the integration will work ? Do we need cluster configuration for that ?
Currently we are on stand alone system. is there anyway to get internet to the system .. or any other way to get the integration work.

You need to hook up a cat5 or cat6 cable to the server that has Internet

NetworkCentral wrote:Another thing i like to ask is ..
We are using TATA SIP TRUNK service via PRI and it only allows 5060 to pass ... we have no internet to the system.
how the integration will work ? Do we need cluster configuration for that ?
Currently we are on stand alone system. is there anyway to get internet to the system .. or any other way to get the integration work.

you need to use two ethernet ports in your server, one connected to your Tata Network, and another port to your internet network. And you need to use static routes for the tata SBC and media ip toward tata Gateway IP and default router towards your internet router IP.

striker wrote:

NetworkCentral wrote:Another thing i like to ask is ..
We are using TATA SIP TRUNK service via PRI and it only allows 5060 to pass ... we have no internet to the system.
how the integration will work ? Do we need cluster configuration for that ?
Currently we are on stand alone system. is there anyway to get internet to the system .. or any other way to get the integration work.

you need to use two ethernet ports in your server, one connected to your Tata Network, and another port to your internet network. And you need to use static routes for the tata SBC and media ip toward tata Gateway IP and default router towards your internet router IP.

I already have two ports connected . 1 with TATA and another with LAN which have internet .. But we have to use the gateway as TATA to pass the calls .. Can i use dual gateway? as i have seen in yast-lan there i can add more gateways.
and senario two is .. if we can use static route config is there any example how to config !

You can use two gateways

carpenox wrote:You can use two gateways

Can you explain how ? i have already tried to put it but cant ping to the internet.

striker wrote:

NetworkCentral wrote:Another thing i like to ask is ..
We are using TATA SIP TRUNK service via PRI and it only allows 5060 to pass ... we have no internet to the system.
how the integration will work ? Do we need cluster configuration for that ?
Currently we are on stand alone system. is there anyway to get internet to the system .. or any other way to get the integration work.

you need to use two ethernet ports in your server, one connected to your Tata Network, and another port to your internet network. And you need to use static routes for the tata SBC and media ip toward tata Gateway IP and default router towards your internet router IP.

Please help with the route configuration
eth1 as tata
eth0 as local lan 192.168.2.0/24

Set eth0 to the public IP and create passthroughs or pinholes to that server local ip

follow below steps if it is Vicibox installation
yast lan
configure both lans as eth0 and eth1, with their respective ips.
now go to routing put your gateways, for your default gateway put your internet default gateway and select eth0 from the dropdown on the same screen.
now add another gateway with TATA gateway, uncheck the default gateway and put TATA sbc ip, and select eth1 from the drop down.
save and exit and traceroute to TATA sbc ip, you will see the traffic to TATA sbc should go from your TATA gateway. also traceroute to another website on internet, and you should see the traffic going out from your default gateway.

Ping your TATA sbc ip, to check if you are reachable to them.

jmathew wrote:follow below steps if it is Vicibox installation
yast lan
configure both lans as eth0 and eth1, with their respective ips.
now go to routing put your gateways, for your default gateway put your internet default gateway and select eth0 from the dropdown on the same screen.
now add another gateway with TATA gateway, uncheck the default gateway and put TATA sbc ip, and select eth1 from the drop down.
save and exit and traceroute to TATA sbc ip, you will see the traffic to TATA sbc should go from your TATA gateway. also traceroute to another website on internet, and you should see the traffic going out from your default gateway.

Ping your TATA sbc ip, to check if you are reachable to them.

Thank you so much.. its working like a charm