Transfer call D1 to an extension

[macaruchi]

Hi!
I am using TRANSFER to call another company but when I do the transfer "DIAL WITH CUSTOMER" I get the company IVR and I cant reach the extension that I want. How can I dial the extension that I get when I do the transfer, where can I dial ?

[carpenox]

Enter dtmf

[macaruchi]

DTMF doesnt work!! To do that I must dial the extension directly from the softphone

Any ideas ?

[carpenox]

Your carrier may not allow DTMF, a lot of carriers are doing it these days