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Transfer call D1 to an extension

PostPosted: Fri Jan 05, 2024 4:23 pm
by macaruchi
Hi!
I am using TRANSFER to call another company but when I do the transfer "DIAL WITH CUSTOMER" I get the company IVR and I cant reach the extension that I want. How can I dial the extension that I get when I do the transfer, where can I dial ?

Re: Transfer call D1 to an extension

PostPosted: Sat Jan 06, 2024 2:24 pm
by carpenox
Enter dtmf

Re: Transfer call D1 to an extension

PostPosted: Tue Jan 09, 2024 11:57 am
by macaruchi
DTMF doesnt work!! :( To do that I must dial the extension directly from the softphone

Any ideas ?

Re: Transfer call D1 to an extension

PostPosted: Tue Jan 09, 2024 8:56 pm
by carpenox
Your carrier may not allow DTMF, a lot of carriers are doing it these days