Vicidial and AsteriskNOW

[ykhan]

Will Vicidial 2.0.4 work with AsteriskNOW? Thanks.

[ramindia]

Hi

yes, you need to tune the configs

ram

[Op3r]

asterisknow is on asterisk 1.4 right? if it is it is not recommended

[mxconn]

Hello Op3r,

I just wanted to know if 1.4 is not recommended because of server load. But on 1.2.24 i am facing the problem of channel_find_locked issue. is there any resolution to it.

I am using SIP extensions and IAX trunk with vicidial manual dial with all calls recording setting in campaign settings using vicidial version 2.0.3.

All of my agents are complaining about the issue of lots of static in the voice and voice distortion as well. But if i listen to the recordings they are just fine. But clients do complain agents of not hearing the voice properly so as the agents complain me about not hearing the voice of the client properly.

I have 20 agents dialing at a time on a campaign. My server is 2.2 Ghz Intel Core 2 Duo with 4 mb L2 Cache and 4 GB of RAM with 400 GB of SATA hard disk.

The operating system is Fedora Core 8. The server load normally is less than 1 (around 0.65 to 0.98).

What could be the reasons for it. any idea please.

Regards
Sajid Zaman

[ykhan]

I setup a server in PK with similar config to urs MX, infact even less so, but such issues are not there. How much bandwidth do u have and what is ur dial level?

[ramindia]

Hi mxconn

I had similar problem when i have done with FC7

later i have shifted to Centos the error gone
with asterisk 1.2.17

ram

[mxconn]

Hello,

Ram,

I was having similar problems when i was on slackware with 1.2.17 thats why i shifted on FC but the problem still remains. I will try CentOS this time, but which version of Centos are you using.

Yousuf,

I have 4 MB of bandwidth which i think is enough for 20 agents. Do you think with all call recordings, it would be the problem.

Also i am using normal headphones with noise cancellation with builtin sound cards. can that be a problem?

Thanks.
Sajid

[ykhan]

I recommend using Slackware 11 (haven't tested 12 yet). It seems to be the best out of Red Hat, Fedora and Slackware.

[Op3r]

AsteriskNOW uses rpath and 1.4 I dont know if you can install packages similar to centos in rpath unless you compile the packages from source.

About asterisk 1.4 it has been discussed here in the forum.

Recompile your asterisk if you experience distortion. If it doesnt work then something is wrong with your sip.conf also check your voip provider.

have you tried calling extension to extension to see if it is also affected?