Vicidial and Thin clients? Does it work.

[hpsmags]

I have been debating if Vicidial will run efficiently on a thin client terminal on the client side?

Cost effective but will if effect the performance?

[mflorell]

Thin clients vary quite a bit depending on the platform. I do know of consultants that do installs with thin clients and they do work well. You really just have to test them and see what they can handle.

[tbenson]

It also depends on your call center infrastructure design.

1. Are you really doing thin clients, or doing PXE boot diskless clients?
- Each has an advantage and disadvantage.

2. If thin clients and not diskless are they running a local copy of firefox or a remote copy from a server providing the thin client OS?
- Running many copies of firefox on a server displaying to thin clients will have LOTS of sessions. The average client using the agent screen appears to make an extremely large amount of http requests (AJAX). This can bog down terminal servers if you run all agent browsers from the server and not local.

3. Do you intend to run Softphones from your clients, or hardphones.
- In just about ANY environment we do not suggest softphones. The amount of management, intervention, agent training, etc. tends to not be worth the reduction in cost per station. Inexpensive quality Polycom's can be purchased for under $100, and a good headset to use a softphone (with DSP) costs about $40-50 anyway. AFTER all of that if your on thin clients then you have issues with local/remote applications and the usb on the thin client. Beyond that you still have configuration of a software package on each individual system or in the server per login, negating a small portion of the advantage of not customizing each thin client environment, just the server for each client.