How did you find out about VICIDIAL?

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Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

How did you find out about VICIDIAL?

Google/search engine - I knew I wanted a dialer, so I searched around
64
22%
SourceForge - I stumbled upon this project poking around SourceForge
6
2%
Digium/Asterisk forum - The Asterisk forum refered me
9
3%
Other forum - Some other forum pointed refered me
1
0%
Forked products - I was looking at a similar product, when I realized they're based on the VICIDIAL project
2
1%
Forked Service - Someone was offering VICIDIAL as a service and I did my own research
14
5%
I am mflorell - I created VICIDIAL!
4
1%
Friend or Associate
64
22%
Friend or Associate
64
22%
Other
63
22%
 
Total votes : 291

How did you find out about VICIDIAL?

Postby kchung » Tue Sep 19, 2006 3:48 pm

How did you find out about VICIDIAL? Please vote and followup with a post explaining your vote!

A SIP service provider was preparing to roll out a customized version of VICIDIAL as a service to my company when I did my own research and decided to deploy my own.
Last edited by kchung on Mon Sep 25, 2006 1:20 am, edited 4 times in total.
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Postby marvin » Tue Sep 19, 2006 4:25 pm

my former manager told me about vicidial :D
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Postby mflorell » Tue Sep 19, 2006 8:36 pm

Hey, only one "r" in my name :)

I wrote VICIDIAL because I was tired of having to go through vendors for every little change to a report or feature for existing dialers I was working on. Not to mention it was difficult to write anything that would connect to any of the dialers to work with. I won't even talk about the licensing and maintinance costs.

So I started out over 3 years ago writing VICIDIAL in perl/Tk, and boy was it ugly back then, some people think it's still ugly now :)
http://astguiclient.sourceforge.net/scr ... _dispo.gif

It's grown streadily for the last three years and now it has been translated into 8 languages other than English and is in use in over 30 countries around the world by over 100 companies(115 unique companies in 31 countries claim to use VICIDIAL in production just looking at the last 3 months of survey data from eflo.net)

Now that we have code control in SVN, an issue tracker, a Wiki and of course this very active forum, VICIDIAL has become more than I ever thought it could be. And it will only get better. Thanks to everyone that has helped along the way by testing code, submitting bugs, buying manuals, donating time and/or money and just saying thanks.

MATT---
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Postby Op3r » Thu Sep 21, 2006 1:32 pm

When I was still working as an IT Manager in a call center here in the philippines. I was forced to learn asterisk and some guys here offered vicidial. My former boss and the guys didint understand each other so I was tasked to learn vicidial. and that made me proficient enough to work with vic jolin and john peter loh (echosystem guys) now hehehe.

thanks to vicidial consulting now I cant afford to sleep more than 2 hours a day! not that Im complaining $$$$$$
Get paid for US outbound Toll Free calls. PM me.
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Postby red1 » Mon Oct 09, 2006 12:10 am

Hi,
I came to know ASTGuiClient/Vicidial only an hour ago, from a friend in the office.

I m the project leader of http://www.adempiere.org/ that started only one month ago and is now top ten in SF!

My present project is called Cli-CE, an integration between Asterisk's CLI into Compiere CRM (see http://red1.org/forum/viewtopic.php?t=894) . All i did was to to take the CallerID supplied by the asterisk and reuse the callout function so as to give our Dashboard a cool call in and call-out feature (see http://red1.org/compiere/CLIdash.htm )

Presently i m half way through getting SMS to work with the CRM so that a mobile handphone can get a request and reply back a planned action.

If Matt or anyone has interest in the CRM part, you are most welcome to join in too http://sourceforge.net/forum/forum.php? ... _id=610548 .

Next project is call centre setup and integration to our ERP/CRM. I intend to learn about a call-centre app where I can help contribute features such as the Cli-CE and dynamic IVR (where a caller gets a synthesised voice guidance that is derived from ERP info!)

btw, like Matt, i also started 3 years ago.

best regards
red1
http://red1.org/
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Postby stepheng » Sat May 19, 2007 12:34 pm

I've been working with Asterisk for about a year doing basic installs for small companies.

One of the companies I installed Asterisk into asked for a dialler solution. The quote they got from one of their regular suppliers was for 4 agents. The licencing costs alone were £6000. Hardware, database, OS, and phone costs were on top of that.

I'd read about ViCi a few months ago in asterisk forums but never got further than reading through the scratch install and viewing Matts presentation. I liked the look of it but clients wanted other things so I was never able to get stuck into it.

Now I've got a trial period to show the system as a viable option for the 4 head solution with potential for it to grow to 40 seats very quickly.

Who needs sleep anyway :D
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Postby ramindia » Sat May 19, 2007 1:50 pm

Hi

I have been working with asterisk more than 3 years for my own services
and testings IVR and PBX.

later to add more value added for call center kind of requirement, i come to know VICI Dial

its a great invention, i should thanks the team working behind.

iam using vici dial all most all 17months in my test labs, its very intresting compare to other commercial products.

this is very usefull who are startup company, who are looking to cost cutting down their capex and opex and increase revenue model.


ram
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Postby dosti » Sun May 27, 2007 3:03 pm

A word predictive dialer directed me to the VICIDIAL a week ago
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Postby abhasbajpai » Mon Jun 04, 2007 12:14 pm

I came to know about vici when a co in india offerd a solution based on vicidial. I ahve worked in asterisk for 3 years so i searched for that and i landed on vicidial, that was way back in april 2006, and then i installed in my center. and its running file hv done all kinda R&D and this system is almost perfect
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how I got introduced to vicidial

Postby Kumba » Wed Oct 17, 2007 12:14 am

I was introduced to ViciDial by some guy at a meet-up who bribed me with free pizza and water.

Still working my way around the system but it's starting to feel like home :)
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Postby krondorl » Thu Oct 18, 2007 3:03 pm

I was at an Asterisk convention and it was introduced there.
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How did I hear about Vicidial

Postby ramonvel » Sun Nov 11, 2007 10:41 pm

I heard about a mortgage company that originally had about 60 manual dialing telemarketers moving to some kind of automated dialing system. Intrigued, I searched around and I found a guy selling Asterisk/Vicidial Servers on Ebay.

He mentioned the word "predictive". I never knew such software existed. That night I found your website.

I like to mention I'm a NOOB in Linux and Asterisk, but so far, I installed it on a Linux Server and is working beautifully.

I'm so glad I found you guys. :) Noo seriously.....

Thank you Matt for sharing and thank you everybody for all your help and support.
Ray
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junior to vicidial

Postby layburma » Fri Apr 25, 2008 1:51 pm

I have been working as a systems technician with a ICT services company. Vicidial and asterisk made me wonder how those men got an idea to invent such good application. With my limited knowledge in programming, I am still at the junior level although I have work with it for about a year. I hope I would be able to catch some level soon with the help of this forum.
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Postby DarknessBBB » Sat Apr 26, 2008 8:15 am

We was planning to create a more productive system than using a phone and some excel lists. Se we talked with a couple of companies. They asked us for 30 clients:
€ 8.000 for 1 server
€ 1.000 each client
€ 5.000 / year for support
€ 2.000 for installation

Ehr, this a little bit too much for us so, since I know and love Asterisk, I've searched on google something to use with it, possibly opensource. And I've found Vicidial :)
Now I'm translating it in Italian
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Postby jOmorzz » Tue Oct 28, 2008 9:59 am

from google and from our network engineer 8)
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Postby Trying » Tue Oct 28, 2008 11:57 am

Welcome jOmorzz. :D You made absolutely the correct choice!! Enjoy!
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Postby kddacraker » Sun Sep 27, 2009 2:35 pm

Hmm... I came across a guy who said that he has hos own dialer,

But that poor fellow forgot to change the vicidial name and logo while showing me demo.

Then I simple google.

Hey in vote why there is option

I am matt, I crated vicidial ?

shall I click on that matt lol

:)
Kunal Deshmukh
Prerana Technologies
| Email: kunal@preranatechnologies.com ; kddacraker@gmail.com | skype: kddacraker |
| MSN: preranatechnologies@live.in | Mobile: +91 985 000 5522 |
***Open Source Rocks***
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Postby OrvUx » Sat Oct 03, 2009 4:55 am

I was in the edge to create my own dialer because a customer ask me this function for an Asterisk PBX but i decide to search in google first to know is somebody has done something like that and voila! Vicidial comes to my life. One of the best software developed around the Asterisk Community. Thanks Matt.
Orvil Juarez
J&A Consulting
http://www.jacons.net
Linux, Asterisk and Vicidial Consulting in Tijuana, B.C. Mexico
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Postby inthegenes » Thu Oct 22, 2009 6:47 pm

I was forced to learn VICIDIAL when a call centre I worked at folded which was using a proprietor predictive dialer system. When some of the same management started a newer, cheaper call centre months after, I was told that we were going to use asterisk - VICIDIAL, "research it." Few months later and some sleepless nights later, I appreciate the robustness and ingenuity of the system. And I have grown to love the system, looking forward to learning more and seeing it get bigger.

IT Manager
Jamaica W.I.
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Postby tweidner6471 » Mon Jan 04, 2010 1:10 pm

Although he may not remember, I actually worked in the same building as Matt back in the days before Vici had their own place. I remember sitting in his office and watching the dialer do it's thing years and years ago.

It's come a long long way since then, and I've been using it ever since, even if the call centers I worked for didn't. I've used a handful of dialers over the past few years and nothing even comes close to vicidialer, in any respect (excluding slick interfaces, of course).

I find that any time I'm talking to anyone who runs/manages a call center, it always gets around to replacing whatever dialer they're currently using with a vicidial system. Everyone always has little weird problems with their dialer, or small things they'd wish to change but can't (gotta love closed source), and when they hear about this dialer they go all glossy eyed.

Fantastic stuff, Matt, keep up the good work.
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Postby Janky » Fri Jan 08, 2010 3:03 pm

im fairly new to vicidial and this is actually my first post i am currently in the process of configuring my first test system for a small call center but so far i have been very impressed and just recently realized that this whole project began just down the road from me as i am in st. pete which i think is great. anyway i stumbled across vicidial searching for new dialer options and can not wait to get my system in production.
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Postby mflorell » Fri Jan 08, 2010 3:39 pm

Welcome to the community!

Stop by the Asterisk user group meeting next week, we talk about ViciDial quite a bit along with te Asterisk talk:
http://asteriskpbx.meetup.com/1/
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Postby Janky » Fri Jan 08, 2010 3:54 pm

i read about the meeting a few weeks ago i had thought to myself i wish i knew about it sooner. that is actually how i found out that this was local to me. I will surely try and attend even though im still a noob lol.
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Postby unicorncn » Mon Jan 11, 2010 9:38 am

Really search from google and baidu. Finished search more than 50 programme about call center and test them one by one. Then selected vicidial finally, very great! Thanks.
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How did you find out about VICIDIAL?

Postby porpoise3 » Tue Mar 09, 2010 2:16 pm

Hello All !

I have been using ViciDial for almost 2.5yrs give or take and was 1st introduced to it by a Call Center in Clearwater, FL when I was a Manager and was 1 of 5 ppl who trained to learn to use ViciDial, and I was very intrigued by it considering we were using an old Triple P dialer which was antiquated from the '80's lol. I had a GREAT opportunity to meet with Matt, which I am sure he doesn't remember, LOL Since than I have used nothing else but ViciDial and am VERY impressed at its functionality and its capability.... GREAT JOB ALL !! Keep up the WONDERFUL work! I am learning more and more about the dialer as time goes on.
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Postby jholland » Wed Apr 21, 2010 10:25 pm

I'm a Telecom Programmer for my company and we are looking at Asterisk for a possible replacement for our current proprietary pbx software.

I bought a few books to read up on it and heard about this from "Asterisk 1.4 the Professionals Guide"

Jason
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Postby x-rateddissiden » Sun Sep 26, 2010 4:01 pm

''Big G'' sent me here :)
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Postby pastoraloutlaw1 » Fri Nov 26, 2010 4:19 am

i found this from google search.
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Postby leseul » Thu May 26, 2011 7:05 am

Oops I seem to be having an identity crisis.

I meant to click "Friend or Associate"
I actually clicked "I am mflorrel" :oops:
Vicibox.Redux.x86_64-3.1.9.150 from .iso | Vicidial 2.6b0.5 SVN 1940 | Admin Version 2.6-395a Build: 130221-1736 | Servers 1,2-Asterisk 1.4.39.1-vici, 3-Asterisk 1.4.44-vici | 1x DB, 3x Asterisk/Web | Sangoma A102DE x5 | Upgraded After Installation.
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Postby shanjay86 » Mon Nov 14, 2011 1:32 pm

pastoraloutlaw1 wrote:i found this from google search.


dito
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Friend

Postby alfredoblandon » Wed Dec 14, 2011 10:30 am

A friend is using it for his 45-seat call center in Managua, Nicaragua and recommended it...
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Re: How did you find out about VICIDIAL?

Postby Webbutvecklarna.com » Sat May 19, 2012 7:26 am

Google is my best friend
Cluster Setup:
ViciBox Server Installation
VERSION: 2.2.1-237
BUILD: 100510-2015
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Re: How did you find out about VICIDIAL?

Postby lark » Fri Jan 04, 2013 11:40 am

I heard about it with my former boss she is trying to install it in our center way back 2009
thanks for vicidal Team :)
Vicidial 5.0.3.iso (Auto Installation using vicibox-install)
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Re: How did you find out about VICIDIAL?

Postby miixx » Fri Jan 04, 2013 12:01 pm

Since 15 Years i am the CEO of my Call Center and last year we have paid 70.000 € for Dialer Licenses. Then we have a new Project and the System must be adapted for this Project and the IT - Company additionally wanted 30.000 €. At this Moment I want to setup an own System with an own root account and find vicidial.de. I book an Training and now I learn daily more.
Now i have own triggers and Chronjobs at the System and the System runs perfekt.
VERSION: 2.10-448a
BUILD: 140706-0927
on 16 core IBM with 32 GB Ram an 4 x 500 GB
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Re: How did you find out about VICIDIAL?

Postby britnilinda » Tue Jul 09, 2013 11:57 am

I found it on Google Search Engine. Thanks to Google. Google search engine is the most powerful.
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Re: How did you find out about VICIDIAL?

Postby Smallman » Sun Jul 28, 2013 8:11 am

Hi,

We paid some shady guy 30k PHP to install Goautodial CE2.1 and never came back after install and I was forced to learn vicidial. So here I am trying to learn bit by bit. :D
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Re: How did you find out about VICIDIAL?

Postby pwilliams » Sun Aug 04, 2013 9:27 pm

Walked into a clients office and they were using it for their small call center. I honestly didn't realize people actually used it. I was impressed that it actually worked. I'm coming from an enterprise environment that runs on proprietary software, so the feature set was equally impressive.
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Re: How did you find out about VICIDIAL?

Postby earlfox » Wed Dec 18, 2013 7:47 pm

I've worked in Moscow for Canadien Online Pharmacacy (Canadian Online Pharmacy) and were selling Viagra, Cialis and Levitra to United States and Canadian customers, while found out Vicidial sign right on my working desk and I realized that I'm doing a call through some kind of organized software structure, then I surprisingly found out that it is based on Linux and Asterisk, since I was a systems manager who were searching to expand sales skills in telemarketing area.

Later I've found out about how much Bitcoin is beautiful and how much Satoshi Nakamoto is the most important person of the decade.
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Re: How did you find out about VICIDIAL?

Postby sherriselph » Thu Apr 03, 2014 2:01 pm

I got it on Google search. So all credits go to Google.
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Re: How did you find out about VICIDIAL?

Postby maamehran » Sun Apr 13, 2014 2:23 am

I was dragged into vicidal and vtiger integration project for sales team as a php developer. I had to design a custom web from to connect sales web from . vtiger, and few of our internal database. after 2 years of working with it; i have learnt asterisk , vicidial management and still am learning.

Vicidial is an amazing product and it might not look cool but can do some cool stuff. Matt thanks for making such a cool product.
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