How to setup manual outbound call?

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How to setup manual outbound call?

Postby Yashm3120 » Thu Jul 15, 2021 4:03 am

Vicidial: 7.0.2
ViciBox_v.7.x86_64-7.0.2.iso
Version: 2.14b0.5
SVN Version: 3466
DB Schema: 1636
Build: 210624-1243

This is my first post here, so If I miss or do any mistakes please correct me. I am open to suggestions.

So let's come to the question.
I have some experience in Asterisk where I worked with majorly AGI script development.
Vicidial new to me so it bit complex than Asterisk because here We have GUI and more options.

I have one task where I have to set up one campaign, one agent, one phone which is registered with Zoiper softphone and outbound call functionality.

I found some good tutorial, a web page which helps me to create a campaign, agent and phone. But I ain't familiar with campaign and agent.

To-Do Task,
I have to create one outbound calling setup, where one agent login via the agent page, dial/enter the phone number to call (that number/extension is registered with any softphone) and make a call. When softphone ring and accept the call, the agent and softphone user can communicate.

Also, I have some work with routing extension in a later task, but for now this task I think the 8368 extensions will be good. So I assume when agent call and softphone answer I can see 8368 extensions in asterisk cli.

Please note, I installed vicidial in my VM, for now, this is my testing and development environment.

One more question, is it works with a manual dial from the agent page just we can do with two softphones.
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Re: How to setup manual outbound call?

Postby carpenox » Thu Jul 15, 2021 6:30 am

First of why are you using vicibox 7? You should upgrade to v10. Second, you made statements and no question?
Leap 15.3 | Version: 2.14-829a | BUILD: 210911-1958| SVN Version: 3520 | DB Schema Version: 1645 | Asterisk 16.20.0-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
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Re: How to setup manual outbound call?

Postby Yashm3120 » Fri Jul 16, 2021 12:24 am

carpenox wrote:First of why are you using vicibox 7? You should upgrade to v10. Second, you made statements and no question?


Please check To-Do Task

Vicidial 7 because it's in requirement, I am adding and updating something in Existing Setup of VIcidial 7
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Re: How to setup manual outbound call?

Postby carpenox » Fri Jul 30, 2021 12:54 pm

try creating DID's that route to them
Leap 15.3 | Version: 2.14-829a | BUILD: 210911-1958| SVN Version: 3520 | DB Schema Version: 1645 | Asterisk 16.20.0-vici
www.CyburDial.net -:- 844-PC-SATA-2 -:- My Blog: http://vicidial.blog -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
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