Leave queue position in in-group

[IgorG]

I have searching to found way to make function of holding line position when calling to in-group. Seems that function described in INBOUND-CLOSER_PROCESS.txt document not implemented till now:

- option for customer to leave the queue and leave a message while still keeping their place in line

Is is some development done in 2.2.0 version for that feature implementation or plans for feature releases? I have possibility to develop this feature, have founds, only need to know if there is some problems in implementing this feature exists right now.

[Michael_N]

Its working like this ?

A costumer calls a company and hear a message you have place number 100 in queue, waitingtime 45 minutes, would you like to be called when its your turn press 1 And Please enter your phonenumber.

[mflorell]

correct, but that does not preserve your place in line, it will only call the customer back when there are available agents and the system is set up to do that.

We want to add the Leave-place-in-line feature but there have been no code contributions or sponsor interest.

[IgorG]

mflorell, feature without preserving place in line already developed?

[mflorell]

Yes. This is the Hold Time Option for CALLBACK CID

[IgorG]

mflorell, hi again.

I have completed work on basic holding place and callback request patch. It is far from perfect for now, but working on 2.0.5 version. I need to submit on bugtracker for further discussion and commiting to main code base?

[mflorell]

We only accept patches based on SVN/trunk, but yes you should post to an issue tracker entry.

[IgorG]

Ok, I'll prepare patches for SVN/trunk version after vacation. Thank you for answer.