Differences between DEAD and DISPO

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Differences between DEAD and DISPO

Postby delphus » Wed Mar 19, 2014 10:19 am

Hi every one,

I would like to have a clarification.

Which difference there is between status DISPO and DEAD?

I saw that, when a call is hangup, in a Real Time agents result sometimes in DEAD and other times in DISPO.

What is the difference between this statuses?

Thanks all
Vicibox 5.0.3 from .iso | Vicidial 2.8-377c Build 130802-1134| Asterisk 1.8.23.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Vmware Esxi 5.1
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Re: Differences between DEAD and DISPO

Postby mflorell » Wed Mar 19, 2014 6:03 pm

DEAD means the customer has hung up but the agent has not gone to the disposition screen yet. Once the agent enters the green Disposition screen they go into the DISPO status.
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