catching Sangoma Call Analyzer Output and disposition

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catching Sangoma Call Analyzer Output and disposition

Postby Op3r » Thu Apr 23, 2009 5:36 pm

Hello

I have succesfully integrated Sangoma Call Analyzer (the trial version) on VICIDIAL (Through the help of the VICIDIAL Group eg. Michael and Matt) and was wondering about catching the output of the sip messages. for example like this

SIP/2.0 200 OK
Via: SIP/2.0/UDP myvicidialbox:5060;branch=z9hG4bK49801c76;rport=5060
Contact: "Paraxip NetBorder"<sip:NetBorder@callanalyzerIP:5060>
To: <sip:customerphone@voipprovider;cpd=on>;tag=9d760064
From: "V0423183024000821749"<sip:0000000000@myvicidialbox>;tag=as029393dd
Call-ID: 15a056c75534941064612ead5c6c0a8c@myvicidialbox
CSeq: 102 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO
Content-Type: application/sdp
Content-Length: 261
CPD-Result: Voice

I was wondering if we can develop more disposition report base on the output of the CPD-Result. Or is this already in the VICIDIAL?

If so what scripts should I look at? is it on the call_log.agi?
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Postby mflorell » Thu Apr 23, 2009 6:51 pm

What is it exactly that you are looking to get out of that information?

We are storing all of the results in the vicidial_cpd_log table by the way :)
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Postby Op3r » Thu Apr 23, 2009 8:07 pm

Well of course the tags that the CPD made. All sorts of reports will come out in that tag. Example how many are really amd, busy and what not. As I think some dispo on the VICI doesnt have sit and fax.

and if it is in that table. Then it is perfect!

Let me get a guy to export it out as this is the first time im going to delve on the murky world of leads analysis.
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