Inbound Issue

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Inbound Issue

Postby speedmaker » Mon Sep 06, 2021 10:08 am

Hello ,,

i configured the inbound trunk

i get that back form the inbound call

[Sep 6 16:03:27] > 0x7fde940ac0b0 -- Strict RTP learning after remote address set to: 193.xxxxxx1:33300
[Sep 6 16:03:27] -- Executing [+4xxxxxxxx@trunkinbound:1] AGI("SIP/SIPtrunk100-00000732", "agi-DID_route.agi") in new stack
[Sep 6 16:03:27] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Sep 6 16:03:27] -- <SIP/SIPtrunk100-00000732>AGI Script agi-DID_route.agi completed, returning 0
[Sep 6 16:03:27] -- Executing [9998811112@default:1] Wait("SIP/SIPtrunk100-00000732", "2") in new stack
[Sep 6 16:03:29] -- Executing [9998811112@default:2] Answer("SIP/SIPtrunk100-00000732", "") in new stack
[Sep 6 16:03:29] > 0x7fde940ac0b0 -- Strict RTP switching to RTP target address 193.xxxxx:33300 as source
[Sep 6 16:03:29] -- Executing [9998811112@default:3] Playback("SIP/SIPtrunk100-00000732", "ss-noservice") in new stack
[Sep 6 16:03:29] -- <SIP/SIPtrunk100-00000732> Playing 'ss-noservice.gsm' (language 'en')
[Sep 6 16:03:32] > 0x7fde940ac0b0 -- Strict RTP learning complete - Locking on source address 193.84.65.161:33300
[Sep 6 16:03:32] WARNING[7674][C-0000d1a3]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Sep 6 16:03:32] -- Executing [h@default:1] AGI("SIP/SIPtrunk100-00000732", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Sep 6 16:03:32] -- <SIP/SIPtrunk100-00000732>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0

someboday any idea ?
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Re: Inbound Issue

Postby carpenox » Mon Sep 06, 2021 11:02 am

looks like you dont have the route correct, you have it set to exten with the ss-noservice sound being played, trey changing the routing to an ingroup that goes to your agents
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Re: Inbound Issue

Postby ambiorixg12 » Mon Sep 06, 2021 12:18 pm

You haven't changed the DID Route setting, is set to the Default is 9998811112, no-service. So configure the +4xxxxxxxx DID properly, is possible you need to edit your trunkinbound context in order to accept the DID coming with the +


; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()
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Re: Inbound Issue

Postby speedmaker » Mon Sep 06, 2021 12:49 pm

hello

ill send it to an in group ,, so i thout thats the right (agi-DID_route.agi) Ill try so send it so an inbound group..

my settings

DID Extension: 43720xxxxx
DID Description:
43720xxxxx

DID Carrier Description:

Active:
Y

Admin User Group:
---ALL---

DID Route:
IN_GROUP

Record Call:
N

Extension:
9998811112

Extension Context:
default

Voicemail Box:
voicemail chooser
Phone Extension:

Server IP:
116.xxxxxxxxxx

Call Menu:

User Agent:

User Unavailable Action:
VOICEMAIL

User Route Settings In-Group:
testinbound - testinbound

In-Group ID:
testinbound - testinbound

In-Group Call Handle Method:
CID

In-Group Agent Search Method:
LB

In-Group List ID:
999

In-Group Campaign ID:
950

In-Group Phone Code:
1

Clean CID Number:

No-Agent In-Group Redirect:
DISABLED

No-Agent In-Group ID:
---NONE---

No-Agent In-Group Extension:
9998811112

Max Queue In-Group Calls:
0

Max Queue In-Group ID:
---NONE---

Max Queue In-Group Extension:
9998811112

Pre-Filter Phone Group ID:

Pre-Filter Phone Group DID:

Filter Inbound Number:
DISABLED

Filter Phone Group ID:

Filter URL:

Filter URL DID Redirect:
N

Filter DNC Campaign:

Filter Action:
EXTEN

Filter Extension:
9998811112

Filter Extension Context:
default

Filter Voicemail Box:
voicemail chooser
Filter Phone Extension:

Filter Server IP:

Filter Call Menu:

Filter User Agent:

Filter User Unavailable Action:
VOICEMAIL

Filter User Route Settings In-Group:
AGENTDIRECT - Single Agent Direct Queue

Filter In-Group ID:
---NONE---

Filter In-Group Call Handle Method:
CID

Filter In-Group Agent Search Method:
LB

Filter In-Group List ID:
999

Filter In-Group Campaign ID:

Filter In-Group Phone Code:
1

Custom 1:

Custom 2:

Custom 3:

Custom 4:

Custom 5:


and the DID

Group ID: testinbound
Group Name:
testinbound

Group Color:
red

Active:
Y

In-Group Calldate:
Admin User Group:
---ALL---

Park Music-on-Hold:
moh chooser
Web Form:

Web Form Two:

Next Agent Call:
fewest_calls_campaign_wait_time

Queue Priority:
0 - Even

On-Hook Ring Time:
15

On-Hook CID:
GENERIC

On-Hook CID Number:

Fronter Display:
Y

Script:
-

Ignore List Script Override:
N

Status Group Override:
NONE

Get Call Launch:
NONE

Transfer-Conf DTMF 1:

Transfer-Conf Number 1:

Transfer-Conf DTMF 2:

Transfer-Conf Number 2:

Transfer-Conf Number 3:

Transfer-Conf Number 4:

Transfer-Conf Number 5:

Timer Action:
NONE

Timer Action Message:

Timer Action Seconds:
-1

Timer Action Destination:

Drop Call Seconds:
360

Drop Action:
MESSAGE

Drop Lead Reset:
N

Drop Exten:
8307

Voicemail:
voicemail chooser
Drop Transfer Group:
---NONE---

Drop Call Menu:

Call Time:
24hours - default 24 hours calling

Holidays defined for this call time: 0
Action Transfer CID:
CUSTOMER

After Hours Action:
MESSAGE

After Hours Lead Reset:
N

After Hours Message Filename:
vm-goodbye
audio chooser
After Hours Extension:
8300

After Hours Voicemail:
voicemail chooser
After Hours Transfer Group:
---NONE---

After Hours Call Menu:

No Agents No Queueing:
N

No Agent No Queue Action:
MESSAGE

No Agent No Queue Lead Reset:
N

Audio File:
nbdy-avail-to-take-call|vm-goodbye
audio chooser

Areacode Filter:
DISABLED
areacode filter list: 0
Areacode Filter Seconds:
10

Areacode Filter Action:
MESSAGE

Audio File:
nbdy-avail-to-take-call|vm-goodbye
audio chooser

Max Calls Method:
DISABLED

Max Calls Count:
0

Max Calls Action:
NO_AGENT_NO_QUEUE

Welcome Message Filename:
---NONE---
audio chooser
Play Welcome Message:
ALWAYS

Music On Hold Context:
default
moh chooser
On Hold Prompt Filename:
generic_hold
audio chooser
On Hold Prompt Interval:
60

On Hold Prompt No Block:
N

On Hold Prompt Seconds:
9

Play Place in Line:
N

Place in Line Caller Number:
audio chooser
Place in Line You Are Next Filename:
audio chooser
Play Estimated Hold Time:
N

Calculate Estimated Hold Seconds:
0

Estimated Hold Time Minimum Filename:
audio chooser
Estimated Hold Time Minimum Prompt No Block:
N

Estimated Hold Time Minimum Prompt Seconds:
10

Wait Time Option:
NONE

Wait Time Second Option:
NONE

Wait Time Third Option:
NONE

Wait Time Option Seconds:
120

Wait Time Option Lead Reset:
N

Wait Time Option Extension:
8300

Wait Time Option Callmenu:
---NONE---

Wait Time Option Voicemail:
voicemail chooser
Wait Time Option Transfer In-Group:
---NONE---

Wait Time Option Press Filename:
to-be-called-back|digits/1
audio chooser
Wait Time Option Press No Block:
N

Wait Time Option Press Filename Seconds:
10

Wait Time Option After Press Filename:
vm-hangup
audio chooser
Wait Time Option Callback List ID:
999

Wait Hold Option Priority:
WAIT

Estimated Hold Time Option:
NONE

Hold Time Second Option:
NONE

Hold Time Third Option:
NONE

Hold Time Option Seconds:
360

Hold Time Option Lead Reset:
N

Hold Time Option Minimum:
0

Hold Time Option Extension:
8300

Hold Time Option Callmenu:
---NONE---

Hold Time Option Voicemail:
voicemail chooser
Hold Time Option Transfer In-Group:
---NONE---

Hold Time Option Press Filename:
to-be-called-back|digits/1
audio chooser
Hold Time Option Press No Block:
N

Hold Time Option Press Filename Seconds:
10

Hold Time Option After Press Filename:
vm-hangup
audio chooser
Hold Time Option Callback List ID:
999

Callback Queue Expire Hours:
96

Callback Queue Call Time:
24hours - default 24 hours calling

Holidays defined for this callback queue call time: 0
Callback Queue Dial Filter:
NONE

CID Callback Number Validation:
NO

CID Callback Number Invalid Filter Phone Group:

CID Callback Number Length:
10

CID Callback Number Valid Filename:
audio chooser
CID Callback Number Confirmed Filename:
audio chooser
CID Callback Number Enter Filename:
audio chooser
CID Callback Number You Entered Filename:
audio chooser
CID Callback Number Confirm Filename:
audio chooser
CID Callback Number Invalid Filename:
audio chooser
CID Callback Number Reenter Filename:
audio chooser
CID Callback Number Error Filename:
audio chooser
Closing Time Action:
DISABLED

Closing Time Now Trigger:
N

Closing Time Press Filename:
audio chooser
Closing Time End Filename:
audio chooser
Closing Time Option Lead Reset:
N

Closing Time Option Extension:
8300

Closing Time Option Callmenu:
---NONE---

Closing Time Option Voicemail:
voicemail chooser
Closing Time Option Transfer In-Group:
---NONE---

Closing Time Option Callback List ID:
999

Agent Alert Filename:
ding
audio chooser
Agent Alert Delay:
1000

Default Transfer Group:
---NONE---

Default Group Alias:
NONE

Dial In-Group CID:

Hold Recall Transfer In-Group:
---NONE---

No Delay Call Route:
N

In-Group Recording Override:
DISABLED

In-Group Recording Filename:
NONE

Routing Initiated Recording:
Y

Stats Percent of Calls Answered Within X seconds 1:
20

Stats Percent of Calls Answered Within X seconds 2:
30

Enter In-Group URL:

Start Call URL:

Dispo Call URL:

No Agent Call URL:

Waiting Call URL On:

Waiting Call URL Off:

Add Lead URL:

Add Lead Timezone:
SERVER

Extension Append CID:
N

Uniqueid Status Display:
DISABLED

Uniqueid Status Prefix:

Populate Lead In-Group:
ENABLED

Populate Lead Province:
DISABLED

Populate Lead State Areacode:
DISABLED

Populate Lead Source:
DISABLED

Populate Lead Vendor:
INBOUND_NUMBER

After Call Survey:
DISABLED

After Call Survey Accept Filename:
audio chooser
After Call Survey Accept Digit:

After Call Question Filename:
audio chooser
After Call End Call Menu:



QC Shift:
24HRMIDNIGHT - 24 hours 7 days a week

QC Get Record Launch:
NONE

QC Show Recording:
Y


Click here to see a report for this inbound group

Click here to see agents logged in to this inbound group

DIDS USING THIS IN-GROUP:
43720xxxxx 4372xxxxx


i dont know what is wrong
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Re: Inbound Issue

Postby ambiorixg12 » Mon Sep 06, 2021 12:52 pm

Is better if you post a picture, I can understand clear what you posted
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Re: Inbound Issue

Postby ambiorixg12 » Mon Sep 06, 2021 12:54 pm

Also, did you take care about this ?

; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()
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Re: Inbound Issue

Postby speedmaker » Mon Sep 06, 2021 1:00 pm

ambiorixg12 wrote:You haven't changed the DID Route setting, is set to the Default is 9998811112, no-service. So configure the +4xxxxxxxx DID properly, is possible you need to edit your trunkinbound context in order to accept the DID coming with the +


; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()


[trunkinbound]
; DID call routing process
;exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits
;exten => _X.,1,AGI(agi-DID_route.agi)
;exten => _X.,n,Hangup()
; If you have DIDs that arrive with a plus sign at the beginning then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()
; If you have DIDs that arrive with a plus and 1 at the beginning that you want to filter out, then uncomment
exten => _+1X.,1,Goto(trunkinbound,${EXTEN:2},1)
;exten => _4372xxxxxx,1,AGI(agi-DID_route.agi)
;exten => _4372xxxxxx,1,AGI(agi-DID_route.agi)
;exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi)
exten => _X.,n,Hangup()

thats my confing
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Re: Inbound Issue

Postby ambiorixg12 » Mon Sep 06, 2021 1:10 pm

run this command on the asterisk console where XXX is your DID number and post the result
vicibox9*CLI> dialplan show +XXXX@trunkinbound


I expect something like this


vicibox9*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup() [pbx_config]
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Re: Inbound Issue

Postby speedmaker » Mon Sep 06, 2021 2:26 pm

-= 2 extensions (3 priorities) in 1 context. =-
dialer1*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+1X.' => 1. Goto(trunkinbound,${EXTEN:2},1) [pbx_config]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup() [pbx_config]
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Re: Inbound Issue

Postby ambiorixg12 » Mon Sep 06, 2021 4:59 pm

your extensions.conf file is OK so verify the DID setting on vicidial
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Re: Inbound Issue

Postby striker » Mon Sep 06, 2021 11:31 pm

your inbound DID number is landed with plue(+) followed by 4 (+4xxxxxxxx@trunkinbound)
change your trunkinbound dialplan as show below

exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)
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Re: Inbound Issue

Postby ambiorixg12 » Tue Sep 07, 2021 7:54 am

_+X. (this pattern match any digit) and is already declared
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Re: Inbound Issue

Postby striker » Tue Sep 07, 2021 9:19 am

_+X. is defined but its not discarding the leading +

_+X.' => 1. AGI(agi-DID_route.agi)

and vicidial DID is created without +
so before sending call to AGI(agi-DID_route.agi) dailplan , the leading + should removed which is followed by number 4
'_+1X.' => 1. Goto(trunkinbound,${EXTEN:2},1)
the above dialplan matches +1 not +4

Dialplan to match +43720xxxxx
exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)

make sure to have below dialplan entry also in trunkinbound contex
exten => _X.,1,AGI(agi-DID_route.agi)

[trunkinbound]
exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)
exten => _X.,1,AGI(agi-DID_route.agi)
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Re: Inbound Issue

Postby ambiorixg12 » Tue Sep 07, 2021 1:56 pm

He just needs to replace on VICI GUI DID Extension: 43720xxxxx by DID Extension: +43720xxxxx and in that case

exten => _+X.,1,AGI(agi-DID_route.agi) will work perfectly but if you prefer remove the + ${EXTEN:1} is OK
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Re: Inbound Issue

Postby speedmaker » Fri Sep 17, 2021 8:15 am

ok ,, i need help whith the extensions

dialer1*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup()

thats my dialplan now ,, it works but only the main number not with the +43720xxxxx100 i can use from 1 to 999 as extensions from my provider.

so +43720xxxxx100 for a differnt projekt with differnt groups and call menue or campain.

can somebody help me with that please ,,

i would also pay iff you show me how to to that,,

thx Speedmaker
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Re: Inbound Issue

Postby ambiorixg12 » Sun Sep 19, 2021 6:26 pm

This is a quick fix, and it can be done directly on the extensions.conf file just add the correct pattern match
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Re: Inbound Issue

Postby speedmaker » Tue Dec 14, 2021 3:48 pm

@ambiorixg12 can you please help me with that ?

like i said i would pay for it ,,

thx Speedmaker
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Re: Inbound Issue

Postby ambiorixg12 » Fri Dec 17, 2021 4:00 pm

If you haven't fixed it I can still help you, contact me on skype ambiorixg12 or gmail ambiorixg12@gmail.com don't worry about Payment
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Re: Inbound Issue

Postby anupamrekha » Sun Mar 13, 2022 1:42 pm

Also check if the default DID configuration that is present in vicidial is set to extension or ingroup, this may be executed instead of your configured DID
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