vicidial.org

Hi guys,

i've correctly configured everything according to the manual of installation and also I have entered data in the system according to the the administrator manual (with the same steps of tutorial)

so? when i can't do outbound calls or receive inbound calls from the vicidial system?

http://xxx.xxx.xx.xx/agc/vicidial.php show me the follow screen:

Are you using a softphone or hardphone? When you first log in, does the phone ring?

lkeller wrote:Are you using a softphone or hardphone? When you first log in, does the phone ring?

i'm using softphone(xlite) but doesn't ring .. the otherway my asterisk doesn't try to make the call.

please post the output of this command:
screen -r

mflorell wrote:please post the output of this command:
screen -r

There are several suitable screens on:
18199.ASTupdate (Detached)
18196.ASTVDremote (Detached)
18142.ASTsend (Detached)
16993.ASTVDauto (Detached)
18183.ASTlisten (Detached)
18135.asterisk (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

That's good, what's the output of Asterisk CLI when you try to login to vicidial.php

we are having the same issue ..........

we are attaching the output of our screen

2006-09-13 20:44:23|| lagged call vac agent DELETED 0|2006-09-13 20:42:23||

loop counter: |5759992|
TIME DEBUG: -5|-5|0| GMT: 01:44
2006-09-13 20:44:26|LIVE AGENTS LOGGED IN: 0|
2006-09-13 20:44:26| : agents: 1 dial_level: 0|
2006-09-13 20:44:26| : Calls to place: 0 (0 - 0) |
2006-09-13 20:44:26| : CALLING|
TIME DEBUG: -5|-5|0| GMT: 01:44
2006-09-13 20:44:26|| lagged call vla agent PAUSED 0|20060913204356|20060913204416|20060913204426||
2006-09-13 20:44:26|| lagged call vac agent DELETED 0|2006-09-13 20:42:26||

loop counter: |5759991|
TIME DEBUG: -5|-5|0| GMT: 01:44
2006-09-13 20:44:28|LIVE AGENTS LOGGED IN: 0|
2006-09-13 20:44:28| : agents: 1 dial_level: 0|
2006-09-13 20:44:28| : Calls to place: 0 (0 - 0) |
2006-09-13 20:44:28| : CALLING|
TIME DEBUG: -5|-5|0| GMT: 01:44
2006-09-13 20:44:28|| lagged call vla agent PAUSED 0|20060913204358|20060913204418|20060913204428||
2006-09-13 20:44:28|| lagged call vac agent DELETED 0|2006-09-13 20:42:28||

loop counter: |5759990|
2006-09-13 20:44:28|| lagged call vac agent DELETED 0|2006-09-13 20:34:28|LIVE||
2006-09-13 20:44:28|| updating server parameters 96|8365|-5|default||
TIME DEBUG: -5|-5|0| GMT: 01:44

PROCESS KILLED NO LISTENER RUNNING... EXITING

checking to see if listener is dead |0|
DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...
2006-09-13 20:44:31|HANGING UP||
2006-09-13 20:44:31|CLOSING DB CONNECTION||
DONE... Exiting... Goodbye... See you later... Really I mean it this time

[screen is terminating]

please guide us what may the issue

What distro of Linux are you running?

Post the results of these MySQL queries while you are logged into vicidial.php:
SELECT * from live_channels;
SELECT * from live_sip_channels;

Post the output of this command:
/bin/ps -o "%p %a" --no-headers -A

I'm facing the the exact problem.
Also i see on the CLI:

== Manager 'sendcron' logged on from 192.168.0.106
== Parsing '/etc/asterisk/manager.conf': Found
[Jan 24 18:57:03] NOTICE[2411]: manager.c:1029 authenticate: 192.168.0.106 failed to authenticate as 'listencron'
== Parsing '/etc/asterisk/manager.conf': Found
[Jan 24 18:57:03] NOTICE[2413]: manager.c:1029 authenticate: 192.168.0.106 failed to authenticate as 'updatecron'

/usr/share/astguiclient/AST_VDauto_dial.pl

i get the same as the above dude pasted.

any solution? i'm using CentOS latest version