IVR priorities according to DID

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IVR priorities according to DID

Postby ccabrera » Wed Jul 01, 2020 12:26 pm

Hello all,

Is there any configuration available which can let me set a caller´s priority depending on which DID did they dialed? Let me explain:

I have DIDs X and Y. Both point to callmenu Z. Inside callmenu Z there is an option 1 which point to ingroup A.

What I need is to give option 1 inside DID X a higher priority than the same option 1 inside DID Y. I know I can do this:

- Duplicate the callmenu as Z1 and Z2
. Duplicate the ingroups as A1, A2
- Point X to Z1 and Y to Z2
- Point Z1 to A1 and Z2 to A2
- Give a higher priority to ingroup A1 than to A2

However, I would like to avoid duplication of callmenus and ingroups, and if possible, achieve this by setting a variable inside the DID, so the call can given a different priority.

Is this possible, or do I have to duplicate everything?

Regards,
Christian Cabrera
Enlaza Comunicaciones - Vicidial Partner
Mexico City
ccabrera
 
Posts: 153
Joined: Fri Jan 14, 2011 7:53 pm
Location: Mexico City

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