Scheduled callbacks do not work

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Scheduled callbacks do not work

Postby Ioannis » Thu Jul 09, 2020 6:03 am

Hello,

We have installed vicibox 9.0.3 and many of the older issues have been resolved but I found out today that scheduled callbacks do not work as supposed to: when the agent schedules a callback, even for a week later, the system sends as next call to the agent the same number. The agent is put on a pause state until the callback is dialled but date and time of the callback are ignored by the system. We had to find out the hard way, calling the same customer twice and then I manually changed the status of the lead in the list. Any ideas?

version: 2.14-760a
build: 200701-1525
Ioannis
 
Posts: 7
Joined: Sun May 31, 2020 3:30 am

Re: Scheduled callbacks do not work

Postby poponicalo » Fri Aug 06, 2021 7:35 pm

Hi!

Check your system timezone, if its your current localtime.

Regards.
https://t.me/pump_upp
poponicalo
 
Posts: 5
Joined: Sun Sep 23, 2012 1:48 pm


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