Cannot Monitor agent anymore on Vicidial

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Cannot Monitor agent anymore on Vicidial

Postby rasbenny » Thu Mar 25, 2021 1:44 pm

Good evening,

My supervisory tool "LISTEN" form the "Real Time Main Report" isn't functioning anymore, whereas I've got something new and which is working is the "BARGE" function.

Can somebody help me please to sort it out so as I can have the "LISTEN" function back again as it is not the same as "BARGE".

I must also make you aware that I'm not a genius on the IT side but I understand part of it.

Should you need any details, please show me how to get them out and I will post everything to help you help me...lol. :)

Thanking you in advanced for your help.

Yours Sincerely

Rasbenny.
rasbenny
 
Posts: 21
Joined: Sun Nov 22, 2020 10:08 pm

Re: Cannot Monitor agent anymore on Vicidial

Postby mjohn425 » Sat Mar 27, 2021 6:02 am

Hi @rasbenny,

First of all, are you restarting every night? We normally recommend it. Also in future, try and post your installation method/version/svn and that would be great.

Secondly, if you are running a vicibox install, can you please run 'sudo netstat -tulpn | grep LISTEN' and post the results. My experience with issues with Barge and Listen are due to ip_relay not working properly. Are you on a virtual server?
OS: VICIBox 9.0.1 OpenSuse 15.1 | VERSION: 2.14-742a BUILD: 200327-1715 | Asterisk: 13.21.1-vici | SVN: 3205 DB Schema: 1588
Linux: 4.12.14-lp151.28.44-default | MYSQL: Ver 15.1 Distrib 10.2.31-MariaDB | Perl: v5.26.1 | php: v7.2.5
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Posts: 51
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Re: Cannot Monitor agent anymore on Vicidial

Postby dhijrwn » Sat Mar 27, 2021 3:24 pm

mjohn425 wrote:Hi @rasbenny,

First of all, are you restarting every night? We normally recommend it. Also in future, try and post your installation method/version/svn and that would be great.

Secondly, if you are running a vicibox install, can you please run 'sudo netstat -tulpn | grep LISTEN' and post the results. My experience with issues with Barge and Listen are due to ip_relay not working properly. Are you on a virtual server?



Hi, Is it normally restart the asterisk server before and after the shift?
Cluster setup i7-9700 cpu @ 3.00ghz 32GB ram 1xDB WEB ARCH 11xTEL 4core
ViciBox v.9.0.3 ISO VERSION:2.14-853a BUILD: 220328-1420
SVN: 3595 DB Schema: 1657 | Asterisk 13.29.2-vici
Zoiper 5 | VICIPhone| No Digium/Sangoma Hardware
dhijrwn
 
Posts: 149
Joined: Tue Jan 07, 2020 6:12 am

Re: Cannot Monitor agent anymore on Vicidial

Postby rasbenny » Thu Apr 01, 2021 9:09 pm

Good Morning,
I appologies for taking that long to reply, I have lost faith thinking that no one would help, I was wrong and from now on I will kept one window open for the forum.

I also thank you for your reply.

Here are my configurations, should you need anything else plse feel free to ask.

Vicidial Configuration:
SERVER DESCRIPTION IP ACT LOAD CHAN DISK TIME VER
vicibox-1 Server vicibox-1 0.0.0.0 Y 16 - 4% 9 8% 2021-04-02 03:53:47 3094
/usr/src/astguiclient/trunk
Path: .
Working Copy Root Path: /usr/src/astguiclient/trunk
URL: svn://svn.eflo.net/agc_2-X/trunk
Relative URL: ^/agc_2-X/trunk
Repository Root: svn://svn.eflo.net
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 3094
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 3094
Last Changed Date: 2019-04-25 02:02:16 +0200 (Thu, 25 Apr 2019)

Asterisk Configuration:
Asterisk 16.2.1, Copyright (C) 1999 - 2018, Digium, Inc. and others
System information as of Fri Apr 2 03:44:41 CEST 2021

System load: 0.0 Processes: 103
Usage of /: 13.5% of 1006.87GB Users logged in: 0
Memory usage: 2% IP address for ens18: 0.0.0.0
Swap usage: 0% IP address for ens19: 0.0.0.0

Account Entry:
[activsol]
type=friend
context=trunkinbound
secret=@5ter15k1@@u5
username=activsol
host=0.0.0.0
disallow=all
allow=ulaw
insecure=port,invite
fromdomain=0.0.0.0
deny=0.0.0.0/0.0.0.0
permit=0.0.0.0/255.255.255.0

Dialplan Entry:
exten = _90ZXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten = _90ZXXXXXXXX,2,Dial(${ACTIVTRUNK}/06033${EXTEN:2},,To)
exten = _90ZXXXXXXXX,3,Hangup

exten => _910ZXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _910ZXXXXXXXX,2,Dial(${ACTIVTRUNK}/06033${EXTEN:3},,To)
exten => _910ZXXXXXXXX,3,Hangup

exten=> s,1,AGI(agi://127.0.0.1:4577/call_log)
exten=> s,n,NoOp(No Dial Pattern Matches This Extension)
exten=> s,n,Hangup


I hope you have everything you need.

Thank you again for your precious help.

Yours Sincerely
Rasbenny
Last edited by rasbenny on Wed Jun 09, 2021 9:23 am, edited 1 time in total.
rasbenny
 
Posts: 21
Joined: Sun Nov 22, 2020 10:08 pm

Re: Cannot Monitor agent anymore on Vicidial

Postby rasbenny » Fri Apr 02, 2021 4:10 am

Good Morning,

After a restart, I'm now able to use the Listen function once again.

I thank you very much for your support.

Yours sincerely

Rasbenny.
rasbenny
 
Posts: 21
Joined: Sun Nov 22, 2020 10:08 pm

Re: Cannot Monitor agent anymore on Vicidial

Postby dhijrwn » Sun Apr 04, 2021 5:45 am

rasbenny wrote:Good Morning,
I appologies for taking that long to reply, I have lost faith thinking that no one would help, I was wrong and from now on I will kept one window open for the forum.

I also thank you for your reply.

Here are my configurations, should you need anything else plse feel free to ask.

Vicidial Configuration:
SERVER DESCRIPTION IP ACT LOAD CHAN DISK TIME VER
vicibox-1 Server vicibox-1 192.168.100.35 Y 16 - 4% 9 8% 2021-04-02 03:53:47 3094
/usr/src/astguiclient/trunk
Path: .
Working Copy Root Path: /usr/src/astguiclient/trunk
URL: svn://svn.eflo.net/agc_2-X/trunk
Relative URL: ^/agc_2-X/trunk
Repository Root: svn://svn.eflo.net
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 3094
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 3094
Last Changed Date: 2019-04-25 02:02:16 +0200 (Thu, 25 Apr 2019)

Asterisk Configuration:
Asterisk 16.2.1, Copyright (C) 1999 - 2018, Digium, Inc. and others
System information as of Fri Apr 2 03:44:41 CEST 2021

System load: 0.0 Processes: 103
Usage of /: 13.5% of 1006.87GB Users logged in: 0
Memory usage: 2% IP address for ens18: 164.132.125.32
Swap usage: 0% IP address for ens19: 192.168.100.32

I hope you have everything you need.

Thank you again for your precious help.

Yours Sincerely
Rasbenny


Hey, Just to let you know that you shouldn't expose any credentials like your carrier username and password, you must change it now.

Edited: Deleted your configuration creds. but retaining my reply.
Last edited by dhijrwn on Wed Jun 23, 2021 8:09 pm, edited 2 times in total.
Cluster setup i7-9700 cpu @ 3.00ghz 32GB ram 1xDB WEB ARCH 11xTEL 4core
ViciBox v.9.0.3 ISO VERSION:2.14-853a BUILD: 220328-1420
SVN: 3595 DB Schema: 1657 | Asterisk 13.29.2-vici
Zoiper 5 | VICIPhone| No Digium/Sangoma Hardware
dhijrwn
 
Posts: 149
Joined: Tue Jan 07, 2020 6:12 am

Re: Cannot Monitor agent anymore on Vicidial

Postby rasbenny » Wed Jun 09, 2021 9:26 am

Hi,

@dhijrwn, could you plse delete your message to remove trace of my credentials plse.

thanks

Rasbenny
Last edited by rasbenny on Wed Jun 09, 2021 9:31 am, edited 1 time in total.
rasbenny
 
Posts: 21
Joined: Sun Nov 22, 2020 10:08 pm

Re: Cannot Monitor agent anymore on Vicidial

Postby rasbenny » Wed Jun 09, 2021 9:29 am

fgfhgbhfdgbn
rasbenny
 
Posts: 21
Joined: Sun Nov 22, 2020 10:08 pm

Re: Cannot Monitor agent anymore on Vicidial

Postby carpenox » Wed Jun 09, 2021 11:13 am

your post still has it anyways raspbenny, but he will im sure when he sees this
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


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