DNC_ONLY

[dspaan]

I'm trying to understand what the difference is with these settings for the manual dial filter:

DNC: adds the number dialed immediately to the DNC list?
CAMPDNC_ONLY: Uses the campaign DNC
INTERNALDNC_ONLY: Uses the system wide DNC list
DNC_ONLY: not sure what this does???

The term 'ONLY' is not explained in the help text:

This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number. As for the DNC options, DNC will use the campaign settings for DNC filtering, CAMPDNC will ignore the campaign DNC settings and will use the this campaign DNC list, INTERNALDNC will ignore the campaign DNC settings and will use the internal DNC list, SYSTEM - will include all phone numbers in the system

[mflorell]

DNC_ONLY (There is no "DNC" option) will do exactly what it says: "DNC will use the campaign settings for DNC filtering", so if you have internal DNC = Y, it will check the internal DNC list, and if you have the Campaign DNC enabled, it will use that list.