User only call-back

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User only call-back

Postby rajivtech22 » Mon Apr 19, 2021 12:53 pm

Hello,
I have configured user only call back. I am facing an issue, where the call-back is landing to different user not the user who created the call back.
can any help hot to make sure call-backs are triggered to user who created it.
This is my setting

Image
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
rajivtech22
 
Posts: 37
Joined: Fri Jul 26, 2013 3:07 pm

Re: User only call-back

Postby carpenox » Mon Apr 19, 2021 1:51 pm

you have the owner populate setup?

Image
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Location: Coral Springs, FL

Re: User only call-back

Postby rajivtech22 » Mon Apr 19, 2021 2:45 pm

This is my setting.

Image

what do I change
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
rajivtech22
 
Posts: 37
Joined: Fri Jul 26, 2013 3:07 pm

Re: User only call-back

Postby carpenox » Mon Apr 19, 2021 2:57 pm

how i showed you in the pic, set to user and enabled
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: User only call-back

Postby rajivtech22 » Mon Apr 19, 2021 4:28 pm

Where can agent view their call-backs ?
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
rajivtech22
 
Posts: 37
Joined: Fri Jul 26, 2013 3:07 pm

Re: User only call-back

Postby carpenox » Mon Apr 19, 2021 6:02 pm

depends how u set your callbacks up, but using the blink red is what i use, tthen there is a link on agent screen with callbacks as they come
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: User only call-back

Postby rajivtech22 » Tue Apr 20, 2021 12:56 am

Still my call-backs are assigned to any one even after chaining the above mentioned settings

Image
Vicibox v11 from .iso | VERSION: 2.14b0.5 BUILD: 231227-2217 | SVN Version: 3796| Asterisk 16.30.0-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Dell PowerEdge CS24-SC | Intel Xeon E5-2697A / 512 SSD / 64 GB
rajivtech22
 
Posts: 37
Joined: Fri Jul 26, 2013 3:07 pm


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