AgentDirect using an Ingroup other then AGENTDIRECT

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AgentDirect using an Ingroup other then AGENTDIRECT

Postby alo » Wed Apr 28, 2021 5:18 pm

So I have seen this feature for a while but couldn't get it to work so I gave up on it. Now we are hoping to use it again.

I have tried both using the User Route Settings In-Group in the DID and an AGI script in a callmunu.

And the following AGI script in a callmenu:

agi-AGENT_route.agi,default---SUPPORT---LOGGED_IN---if-u-know-ext-dial---3---invalid---please-try-again---3---SUPPORT---

What seems to happen is it ignores the Extension completely and just routes based on the Ingroup settings. Am I missing something in the ingroup? If I set the AGI script to AGENTDIRECT it works as expected.

I watched the asterisk console and noticed the formatting is the same If I put AGENTDIRECT or SUPPORT.

99909*1*SUPPORT*201*@default:1
99909*1*AGENTDIRECT*201*@default:1

I updated SVN too (3434).
VERSION: 2.14-811a
BUILD: 210425-1506
Asterisk 11.25.3

Thank you.
alo
 
Posts: 187
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Re: AgentDirect using an Ingroup other then AGENTDIRECT

Postby mjohn425 » Fri Apr 30, 2021 6:04 am

Are you looking for an AGENTDIRECT based ingroup (e.g. calls sent to individual agents)? If so, you will have to include AGENTDIRECT in your ingroup name i.e AGENTDIRECTSALES. It's not incredibly well documented but is definitely a requirement.
OS: VICIBox 9.0.1 OpenSuse 15.1 | VERSION: 2.14-742a BUILD: 200327-1715 | Asterisk: 13.21.1-vici | SVN: 3205 DB Schema: 1588
Linux: 4.12.14-lp151.28.44-default | MYSQL: Ver 15.1 Distrib 10.2.31-MariaDB | Perl: v5.26.1 | php: v7.2.5
mjohn425
 
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Re: AgentDirect using an Ingroup other then AGENTDIRECT

Postby alo » Mon May 03, 2021 1:09 am

Dude. you are the best.

That was 100% it and I don't think I would have figured it out.

Thanks again!
alo
 
Posts: 187
Joined: Wed Jun 20, 2012 10:21 am


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