Call ringing

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Call ringing

Postby Zaraab » Fri Jun 04, 2021 2:25 pm

In inbound campaign, I want the calls no to get directly to the agents without any notice. Rather i want the calls to ring on the available agents headphone and once they click resume button or any button which might function as receive button only then the calls will get to available agents. Rest of the excess calls shall be in the IVR/ Waiting list.

How can I achieve this?
A VICIDIAL ENTHUSIAST
OS BASED LEARNING : CentOS - openSUSE
INSTALLATION METHODS : MOSTLY SCRATCH & STD INSTALLATION WITH .ISO
HELP - BELIEVE - INNOVATE
Zaraab
 
Posts: 151
Joined: Fri May 22, 2020 1:21 pm

Re: Call ringing

Postby Kabis » Thu Jun 24, 2021 9:39 am

In Phones, You can find. On-Hook Agent. Just Enable and ask agents logout and login. Now for each call, softphone will ring and then agent attend the call then landed to agents.
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
Kabis
 
Posts: 98
Joined: Sat Nov 03, 2018 12:08 am
Location: India

Re: Call ringing

Postby Zaraab » Thu Jun 24, 2021 2:24 pm

Thank u so much kabis
A VICIDIAL ENTHUSIAST
OS BASED LEARNING : CentOS - openSUSE
INSTALLATION METHODS : MOSTLY SCRATCH & STD INSTALLATION WITH .ISO
HELP - BELIEVE - INNOVATE
Zaraab
 
Posts: 151
Joined: Fri May 22, 2020 1:21 pm


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