ADAPT_TAPERED - when is the day half over?

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ADAPT_TAPERED - when is the day half over?

Postby VFRDavid » Fri Jun 04, 2021 7:43 pm

The description for ADAPT_TAPERED has remained pretty consistent in the documentation and help text for as long as I can remember - basically: "ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on."

What determines the start time of the campaign? OR - what determines when the campaign's day is half over - or the time that ADAPT_TAPERED begins being more strict about the max drop rate?

The reason I ask is - given consistent values for Average Agents Logged In, Max Dial Rate, Max Drop Rate, Actual Drop Rate, Local Call Times, and Latest Server Time - I have been noticing that some days, when we've over the max drop rate during the first half of the day (which is EVERY DAY :) ) the dial level ADAPT_TAPERED uses seems to drop earlier, more often, and more dramatically than other days - which makes me think that the "first half" of the shift is over earlier on some days vs others. I wouldn't care - except that some days, it gets pinned at "1" - and our agent wait time will climb into the DARK-DARK blue - several minutes. Usually - once it goes into the DARK blue - it starts growing again automatically - reps/ managers don't like waiting 1 minute - they're used to under 20 seconds - but - as long as it's responsive and recovers - it's usually "ok" for the most part.

This system is (still) running SVN 2973, Vicidial v2.14-670a, BUILD: 180424-1521, DB Schema 1542 - so - if the rules have changed for this in later versions - I would be very appreciative if how is included in anyone's answer.

SO...if I knew what caused the system to think that the first half of the shift began - I might be able to control this a little better and make this too, more consistent for our rooms / reps.

Thanks!
David
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Re: ADAPT_TAPERED - when is the day half over?

Postby mflorell » Sat Jun 05, 2021 8:11 am

ADAPT_TAPERED uses the campaign setting "Latest Server Time" to determine how much time is left in the shift. If there are 10 hours or more left in the shift, it will not affect the "TAPERED" feature of the dial level at all. As the number of hours left drops below 10 hours and gets closer to 0, the dial level will be dropped closer and closer to 1.0 as time goes on.

This TAPERED code has been place for over a decade, and has not been changed recently. I have updated the HELP text to more accurately reflect how it works in svn/trunk.
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Re: ADAPT_TAPERED - when is the day half over?

Postby carpenox » Sat Jun 05, 2021 6:42 pm

Hey David, hows things been bro? Give me a ring when u have some time
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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