Not showing the correct # of dialable leads in Real Time

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Not showing the correct # of dialable leads in Real Time

Postby jessiekidfernando » Tue Jun 08, 2021 8:43 am

Hello Everyone,

Any idea why the realtime report not showing the correct # of dialable leads? When I checked it on the active list it shows 207 but on realtime it only shows 67.


Real-Time Main Report
Choose Report Display Options

RELOAD NOW MODIFY | SUMMARY refresh: 4 webphone +
+ VIEW MORE VIEW USER GROUP SHOW SERVER INFO HIDE WAITING CALLS SHOW IN-GROUP STATS SHOW PHONES SHOW CUSTPHONES
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2021-06-08 09:43:00
DIALABLE LEADS: 60 CALLS TODAY: 231 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 200 / 3 DROPPED / ANSWERED: 7.000 / 93 DL DIFF: 0.00 STATUSES: VMFULL, ULM, LM, HU, ERI, TIMEOT, PDROP, NANQUE, NA, N, B, AM, AFTHRS, ADCT, ADC, AB, AA, A, NEW
LEADS IN HOPPER: 94 DROPPED PERCENT: 7.53% DIFF: 0.00% ORDER: DOWN RANK



but on the active list it shows:

This campaign has 205 leads to be dialed in those lists - HIDE

This campaign has 94 leads in the dial hopper

Thanks in advance.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Not showing the correct # of dialable leads in Real Time

Postby carpenox » Tue Jun 08, 2021 10:10 pm

are you adding whats IN the hopper and whats on dialable leads? whats in the hopper would go towards the 67 its showing on dialable
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Not showing the correct # of dialable leads in Real Time

Postby jessiekidfernando » Wed Jun 09, 2021 2:54 pm

Hello Carpenox,

We are adding what's on the dialable leads / active list.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm


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