vicidial.org

We need to enable Mute Recording or Multiple Start/Stop in Asterisk 1.4, how we can achieve that

Why are you still using asterisk 1.4? It is no longer supported in any fashion. You should upgrade.

You would need to upgrade your system(which you should do anyway), since Asterisk 1.4 does not support that feature.

Thanks for your response

I have few queries on this

1) Can we use PauseMonitor/UnPauseMonitor with Asterisk 1.4/ Asterisk 13? Also is there any specific reason vicidial is using mute/unmute instead of pause in latest version?

2) In Latest version if 15 min of mute crossed and agent forgot to unmute what will happen? Also if we want to pause/mute with no time constraint how we can achieve that?

1. in our tests with PauseMonitor, the results were inconsistent with how it worked in Meetme sessions, which is why we didn't add that feature to VICIdial earlier.

2. If the recording is muted for over 15 minutes, the recording file will be processed by the server and moved.

Thank you so much

If the recording is muted for over 15 minutes, the recording file will be processed by the server and moved from var/spool/asterisk/monitor/ to var/spool/asterisk/monitorDONE/

Is there any specific reason of keeping 15 minutes time frame?

There has to be some kind of limit on the amount of mute time, or muted recordings where there had been some kind of issue with the agent session would be sitting there indefinitely and lost after a reboot. We chose 15 minutes because it seemed like a good balance between the allowed length of a mute time period and the risk of losing a recording.

Thanks for your Response