Too many AB - Busy Auto

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Too many AB - Busy Auto

Postby ahmedmmibrahim1 » Wed Jul 28, 2021 7:26 pm

I have too many AB - Busy Auto calls
What should it be?
Any advise to reduce the loss of this amount of leads




VERSION: 2.14-820a
BUILD: 210707-0731
© 2021 ViciDial Group
Asterisk 13.29.2-vici
Install from the official std iso file
ahmedmmibrahim1
 
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Re: Too many AB - Busy Auto

Postby carpenox » Thu Jul 29, 2021 7:28 am

Lead recycling
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: Too many AB - Busy Auto

Postby ahmedmmibrahim1 » Thu Jul 29, 2021 7:39 am

I need to know how to reduce this as it seams up-normal as below

+------------------------------------------+--------+------------+-------------+
| DISPOSITION | CALLS | DURATION | HANDLE TIME |
+------------------------------------------+--------+------------+-------------+
| A - Answering Machine | 3 | 0:00:18 | 0:00:17 |
| AB - Busy Auto | 19283 | 0:00:00 | 0:00:00 |
| B - Busy | 1 | 0:00:00 | 0:00:00 |
| CALLBK - Call Back | 774 | 7:06:11 | 6:56:21 |
| DISPO | 1 | 0:00:35 | 0:00:35 |
| INCALL - Lead Being Called | 10 | 0:00:00 | 0:00:00 |
| NA - No Answer AutoDial | 6370 | 0:00:00 | 0:00:00 |
| NI - Customer Rejected | 138 | 1:10:30 | 1:07:48 |
| NPr - No Products | 250 | 2:52:14 | 2:50:12 |
| PDROP - Outbound Pre-Routing Drop | 1 | 0:00:00 | 0:00:00 |
| PSale - Partially Completed | 28 | 0:30:52 | 0:30:38 |
| SALE - Completed | 1290 | 21:08:58 | 20:58:32 |
| WN - Wrong Number | 427 | 3:23:53 | 3:19:47 |
+------------------------------------------+--------+------------+-------------+
| TOTALS: | 28576 | 36:13:31 | 35:44:10 |
+------------------------------------------+--------+------------+-------------+
ahmedmmibrahim1
 
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Re: Too many AB - Busy Auto

Postby carpenox » Fri Jul 30, 2021 12:53 pm

my guess would be its a bad carrier
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


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