Agent Pause After Next Call Link not working

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Agent Pause After Next Call Link not working

Postby ryanhs » Fri Aug 27, 2021 10:57 am

Hello, I am trying to figure what setting is overriding Agent Pause After Next Call Link: DISABLED. I have that option set to DISABLED but there is no change on the dispo screen. The checkbox for Pause Agent Dialing is still there.

Other possible related settings i have set:

Agent Pause Codes Active: FORCE
Agent Pause After Each Call: NO
Agent Pause Max Seconds: 0
Disable Dispo Screen: DISPO_ENABLED
Dispo Call Max Seconds: 0

I would appreciate any input, Thank you in advance!


--------------------
VERSION: 2.14-694a
BUILD: 181005-1738

Cluster 1 core + 2 dialers
SuperMicro board and chassis

Core DB+HTTP Server:
openSUSE Leap 42.3
Intel Xeon CPU E5-2620 v4 @ 2.10GHz - 8 core 16 thread
16GB RAM
SSD RAID

Dialer1:
openSUSE Leap 42.3
Asterisk 13.21.1-vici
Intel Xeon CPU E3-1220 v3 @ 3.10GHz - 4 core 4 thread
8GB RAM
HDD RAID

Dialer2:
openSUSE Leap 42.3
Asterisk 13.21.1-vici
Intel Xeon CPU E3-1220 v3 @ 3.10GHz - 4 core 4 thread
8GB RAM
HDD RAID
ryanhs
 
Posts: 15
Joined: Tue Jan 22, 2019 10:25 am

Re: Agent Pause After Next Call Link not working

Postby ryanhs » Tue Sep 07, 2021 6:41 pm

Agent Pause After Each Call: N
Agent Pause After Next Call Link: DISABLED

But the agent is paused after each call. I am testing with manual dial and I am paused every time i disposition a call. I commented out the PAUSE AGENT DIALING section in vicidial.php so remove the checkbox option but it doesn't matter because i am always paused after dispo.

What configuration is overriding my ability to be READY after dispositioning a call?
ryanhs
 
Posts: 15
Joined: Tue Jan 22, 2019 10:25 am

Re: Agent Pause After Next Call Link not working

Postby GenXOutsourcing » Tue Sep 07, 2021 6:45 pm

what is the Dial Method that you are using? Ratio?
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
GenXOutsourcing
 
Posts: 120
Joined: Sun Sep 22, 2019 12:53 am

Re: Agent Pause After Next Call Link not working

Postby ryanhs » Tue Sep 07, 2021 7:03 pm

INBOUND_MAN

I changed the input type from checkbox to hidden in vicidial.php and now I have the desired result.

<input type="hidden" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />

We are having agents dodge inbound calls so I just needed to remove the option to pause after dispo but the settings in the campaign had no effect
ryanhs
 
Posts: 15
Joined: Tue Jan 22, 2019 10:25 am

Re: Agent Pause After Next Call Link not working

Postby GenXOutsourcing » Wed Sep 08, 2021 9:53 am

ryanhs wrote:INBOUND_MAN

I changed the input type from checkbox to hidden in vicidial.php and now I have the desired result.

<input type="hidden" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />

We are having agents dodge inbound calls so I just needed to remove the option to pause after dispo but the settings in the campaign had no effect


So fire the agents for not doing their job, simple
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
GenXOutsourcing
 
Posts: 120
Joined: Sun Sep 22, 2019 12:53 am


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