Webphone Not Working On Hook Agent for Inbound Calls

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Webphone Not Working On Hook Agent for Inbound Calls

Postby zenithbsolutions » Wed Sep 01, 2021 4:44 am

Hi,

I have vicidial server with web phone installed and working perfectly. But when we setup the phone as on-hook for an inbound DID call its not reaching the web phone. When we disable the on-hook its working back again.

I have the installation done through ViciBox v.10-Beta 210319 ISO

Vicidial server with SVN

VERSION: 2.14-825a
BUILD: 210812-1609
© 2021 ViciDial Group

Kindly help me how to achieve it. Thank you.
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Re: Webphone Not Working On Hook Agent for Inbound Calls

Postby williamconley » Thu Jun 09, 2022 4:05 pm

Not working is a bit vague.

When the agent logs in without OnHook, what happens? Step By Step. Same quesiton when OnHook is selected. Step By Step. And the Asterisk CLI output, of course.
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