CALLS TODAY on Real-Time Main Report Data not accurate

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CALLS TODAY on Real-Time Main Report Data not accurate

Postby ramizuabhalim » Wed Sep 01, 2021 9:19 am

Hi Team,

I have issue where the calls today at Real-Time Main Report was not accurate and also keep changing random number. My setup for campaigns was INBOUND_MAN.
The system I set up as Cluster. What should I do?




Thank You.
ramizuabhalim
 
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby mflorell » Wed Sep 01, 2021 9:50 am

admin.php version and build?

How did you install VICIdial?
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby ramizuabhalim » Wed Sep 01, 2021 10:45 am

sorry forgot to attached.

PHP 7.4.6 (cli) ( NTS )
Version: 2.14b0.5
SVN Version: 3302
DB Schema Version: 1608

I install vicibox9

2 webserver, 2Master DB, 1 SLave , 6 Diallers
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby mflorell » Wed Sep 01, 2021 3:23 pm

What is the "version" and "build" at the bottom of the screen on the admin.php page?
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby ramizuabhalim » Wed Sep 01, 2021 7:23 pm

So Matt,

Version 2.14-772a
Build : 201004-1045

Thank you.
ramizuabhalim
 
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby mflorell » Wed Sep 01, 2021 7:33 pm

I would suggest upgrading to a more recent svn/trunk revision. There have been recent bug fixes that have affected the issue you have mentioned.
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby ramizuabhalim » Fri Sep 10, 2021 4:16 am

Hi Matt,

Thank you for your advise. Will do that but scare if I'm upgrade the SVN version, it will corrupt all the database and system :D ..
ramizuabhalim
 
Posts: 97
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby GenXOutsourcing » Fri Sep 10, 2021 7:31 am

ramizuabhalim wrote:Hi Matt,

Thank you for your advise. Will do that but scare if I'm upgrade the SVN version, it will corrupt all the database and system :D ..



Backup first, there is a backup script just for that.
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby GenXOutsourcing » Fri Sep 10, 2021 7:33 am

ramizuabhalim wrote:Hi Team,

I have issue where the calls today at Real-Time Main Report was not accurate and also keep changing random number. My setup for campaigns was INBOUND_MAN.
The system I set up as Cluster. What should I do?




Thank You.


When the numbers changed, was it at the beginning of each hour..... say at 9am, 10am, etc? And after about 2-3min they would change back to normal?
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
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Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby ramizuabhalim » Thu Sep 23, 2021 9:34 pm

Hi GenX,

Yes, exactly.
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: CALLS TODAY on Real-Time Main Report Data not accurate

Postby mflorell » Fri Sep 24, 2021 6:26 am

That's the bug we fixed recently, so an upgrade would most likely fix your issue.
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