Replacing the ding gsm file with a more old style ring tone

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Replacing the ding gsm file with a more old style ring tone

Postby tarun » Wed Jul 07, 2010 9:06 am

I need to replace the default <ding> that is used to alert the agent on my vicibox. Is there a way to replace it with a sound file that will play at least more than 2 sec to alert the agent. Or do we need any configuration/dialplan changes in asterisk
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Postby mcargile » Wed Jul 07, 2010 1:25 pm

On out bound calls when a customer enters the agent conference there is <bloop> sound (I know very technical term for it). This sound is hard coded into Asterisk and is not easy to replace.

On inbound and transfer calls there is a recording that is played before the customer enters the conference call the "Agent Alert Filename" this can be changed in the Ingroup settings. It defaults to <ding>. You also need to change the "Agent Alert Delay" to the length of the audio file you are playing, in milliseconds. This prevents the customer from hearing the trailing end of the Agent Alert Filename when they enter the conference.
Michael Cargile | Director of Engineering | ViciDialGroup | http://www.vicidial.com

The official source for VICIDIAL services and support. 1-888-894-VICI (8424)
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Postby tarun » Fri Jul 09, 2010 3:34 am

Thanks Mcagile.. Its working fine
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Postby marmu » Fri Jul 09, 2010 5:55 am

tarun, could you please tell me how you removed the "blob" on outbound calls. I simply want it out of my system. Thanks for any help in advance.

I think I can figure out to replace "you are currently the oly person in this conference" by myself.

cheers,
Marcus

EDIT: sorry for "spamming" solved by altering the extensions.conf:
; VICIDIAL conferences
;exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
;exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
exten => _86000[5-9]X,1,Meetme,${EXTEN}|q
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|q
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Re: Replacing the ding gsm file with a more old style ring t

Postby palani.sivagurunathan » Thu Dec 18, 2014 6:28 am

Hi,

If Any possible to Play Agent Alert Filename in Agent end only ?


Please Advice.


Thanks,
PAlani
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Re: Replacing the ding gsm file with a more old style ring t

Postby mflorell » Thu Dec 18, 2014 7:15 am

If you are setting the "Agent Alert Delay" properly, the agent is the only one that should hear it.
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Re: Replacing the ding gsm file with a more old style ring t

Postby palani.sivagurunathan » Thu Dec 18, 2014 8:00 am

Hi ,

I have configured "Agent Alert Delay" in 1000.But again client hear the Agent alert audio file.



Thanks,
PAlani
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Re: Replacing the ding gsm file with a more old style ring t

Postby mflorell » Thu Dec 18, 2014 11:49 am

How long is your agent alert audio file?
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Re: Replacing the ding gsm file with a more old style ring t

Postby palani.sivagurunathan » Fri Dec 19, 2014 3:47 am

Hi,

Increasing the "Agent Alert delay" . Its worked for me .


Thanks,
PAlani
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