Agent Pause and Resume to append recording to same file

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Agent Pause and Resume to append recording to same file

Postby brucem » Sat Dec 22, 2012 2:33 pm

Currently we are using an API functions for an agent interface. Call are initially recorded and when the form requests a credit card we stop the recording and after submitting the credit card the recording is automatically restarted. All recordings are automatically FTP to client site but now they have to try and piece together the recording that go together.

We would like a way to Pause (Stop) a recording and Resume (start) Using the same recording file name while an agent is on the same call. At this time the Stop/Start Recording creates separate file names. I did not see anything in the Vicidial Docs and forum where someone has done this. Does anyone know what would be involved for us to make this change or have suggestions? Thanks
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Re: Agent Pause and Resume to append recording to same file

Postby mflorell » Sun Dec 23, 2012 8:36 am

What you are describing is extremely difficult. There is no way to "pause" a recording in Asterisk. You start it and you stop it and that's all there is. The only way to do what you describe is to create multiple recording files and then put them together post-call using a custom written script. We haven't done this, but we've had clients that have, but those very very customized solutions.
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Re: Agent Pause and Resume to append recording to same file

Postby DomeDan » Tue Dec 25, 2012 8:28 am

Just a little idea here, what about putting the recording on mute/unmute?
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Re: Agent Pause and Resume to append recording to same file

Postby mcargile » Mon Jan 28, 2013 11:29 am

So just found out that the necessary functionality to implement this does actually exist in Asterisk, and it has been there since at least 1.4. Whether it is stable or not remains to be seen. Someone would have to pay for the development as this would not be trivial to implement, but it looks like it could be added.
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Re: Agent Pause and Resume to append recording to same file

Postby gsuarez » Wed Oct 08, 2014 3:21 pm

So it's been over a year since the last post here. Has it been added in yet?

If not, how much would development for this cost (a really rough estimate)?
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Re: Agent Pause and Resume to append recording to same file

Postby Vidhi Shah » Sun Nov 08, 2020 8:14 pm

Do we have this feature now?
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Re: Agent Pause and Resume to append recording to same file

Postby mflorell » Mon Nov 09, 2020 2:51 am

Kind of, we call it the "Recording Mute" feature, and you can enable it in System Settings:

Allow Mute Recordings -
This option if enabled allows you to enable the MUTE RECORDING button on the agent screen by campaign and-or user. This feature is only tested with systems running Asterisk 13. You should not mute recordings for more than 15 minutes at a time. Default is 0 for disabled.
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