Inbound DID Setup is showing extension not found in CLI

[es.arch]

Hi ,
I followed
1. GOAutoDial Wiki : to create Inbound Campaign : did not work .
2. VICIDIAL MANAGER Manual (VCDial_Manager_Manual_HighRes_Color_240.pdf)
[Section # F. Create an inbound-group, point a DID at it, and take calls]

to set up the Inbound in GoAutoDial CE 3.0 with Asterisk 1.4


Every time I call to the DID number it gives following error in CLI :

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CLI : handle_request_invite: Call from 'voip1' to extension 'voip1' rejected because extension not found.
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Please Help me to solve this issue.

Thanks & Regards,

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Show full text of the CLI and exactly how this call was generated (details, not description, step by step).

4) What PAGE and LINE are you on in the manual and have you skipped anything before that spot in the manual?

[es.arch]

I have scratch install GOAutodial CE 3.0 with CentOS 5.9 and Asterisk version 1.4.39 is embedded in it . for phone I am using SIP soft phone Zoiper classic to test. I am having purchased manager manual . along with it as a alternatively followed wikies Inbound Campaigh HOW TO but still getting same error.

Actually I am able to make outbound call to USA but I stuck in Inbound calling .

Asterisk CLI :

[Mar 27 12:55:07] == Parsing '/etc/asterisk/manager.conf': [Mar 27 12:55:07] Found
[Mar 27 12:55:07] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 27 12:55:07] == Manager 'sendcron' logged off from 127.0.0.1
[Mar 27 12:55:38] NOTICE[3641]: chan_sip.c:15566 handle_request_invite: Call from 'voip1' to extension 'voip1' rejected because extension not found.
[Mar 27 12:56:01] == Parsing '/etc/asterisk/manager.conf': [Mar 27 12:56:01] Found
[Mar 27 12:56:01] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 27 12:56:01] == Manager 'sendcron' logged off from 127.0.0.1
[Mar 27 12:56:01] == Parsing '/etc/asterisk/manager.conf': [Mar 27 12:56:01] Found


INFO :
GOAutodial CE 3.0 | CentOS 5.9 | Asterisk version 1.4.39 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

[geoff3dmg]

Do you have 'insecure=invite' in your carrier definition?

[es.arch]

Now that problem is resolved but I am getting new error:

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WARNING[3642]: chan_sip.c:13482 handle_response_invite: Received response: "Forbidden" from '"M3281726180000000008" <sip:CID@server-ip>;tag=as7b21976b'

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I have changed the insecure=very to insecure=invite but still did not worked

[williamconley]

yuo'll need to post the rest of it. is this excerpt from the vicidial server's cli or another server with which you are trying to call into the vicidial server? if there are two servers involved, cli from both is needed. with sip debug on if necessary.

[es.arch]

I got the cause it is forbidden by Service Provider not by Asterisk itself.
Thanks!

[geoff3dmg]

Then you should ask your service provider why they will not let you make calls. It may be something technical, it might be a billing issue or a lock on your account for some reason.

[williamconley]

If you turn on SIP debugging, often the "forbidden" code (which generates that forbidden response text in the regular CLI screen) will have a text error next to the numeric code. Quite often it spells out precisely what the nature of the error is. No route/path would indicate you dialed a number and they don't know where it's going (ie: no country code, invalid area code). But often it is something like "invalid user" or "payment required" which do require you to interact with the carrier to resolve the issue.