vicidial.org

Hi,

Were currently using goautodial 3.3 on a single server. After a few month we noticed that users recordings are being doubled when we try to extract the recordings via winscp. I already tried fixing the database but still unsuccessful. Any other fix for this?

Thanks in advance!



Goautodial 3.3
Single server configuration
VERSION: 2.11-476a
BUILD: 150302-0945

"users recordings are being doubled"

Two recordings with the same name, but one has MP3 and one has WAV?

Two entries in the recording_log table in the asterisk DB?

One recording but it's twice as long as it should be, having the content loop and repeat?

Everything in the recording repeats as if it was recorded in stereo (double) but off-sync so everything is repeated twice like an echo chamber?

Help me out ... technical details ...

Hi William,

The dialer is set to place all recordings in a folder per date and when you check inside the folder two same files would show.

ex. agent_0423730000_20150326-014110_campaign-all.mp3
agent_0423730000_20150326-014110_campaign-all.mp3


Thanks!


Goautodial 3.3
Single server configuration
VERSION: 2.11-476a
BUILD: 150302-0945
rc1

rc1 wrote:The dialer is set to place all recordings in a folder per date and when you check inside the folder two same files would show.

ex. agent_0423730000_20150326-014110_campaign-all.mp3
agent_0423730000_20150326-014110_campaign-all.mp3

Um ... I think you pasted the wrong information. Unless one of the file names starts with "ex. " which I doubt.

Perhaps you should post the actual output from a directory request such as ls -l or ll.

FYI: It's impossible to have two files with the same name in the same folder in linux. There has to be a difference or one would overwrite the other.

Next up: "The dialer is set to" ... you could probably provide a bit more detail here. Given the odds, this is where the flaw (whatever it is) may occur, but we have no details about this step at all. So ... not going to be a lot of help to you

williamconley wrote:"users recordings are being doubled"

Two recordings with the same name, but one has MP3 and one has WAV?

Two entries in the recording_log table in the asterisk DB?

One recording but it's twice as long as it should be, having the content loop and repeat?

Everything in the recording repeats as if it was recorded in stereo (double) but off-sync so everything is repeated twice like an echo chamber?

Help me out ... technical details ...

Hi Williamconley,

I am facing the same issue where double recordings making in Vicidial for every inbound calls while for outbound it's fine, there is single recording per outbound number but for inbound, duplicate recordings per number.
Can you please advise me on how to overcome this duplicate inbound recordings issue.

This is Outbound Number (single recording per number).
[root@localhost monitorDONE]# locate 2222222222
/var/spool/asterisk/monitorDONE/1933_20220930-144618_2222222222_193302_10101-all.wav

This is Inbound Number's duplicate recordings.
[root@localhost monitorDONE]# locate 3333333333
/var/spool/asterisk/monitorDONE/1933_20220930-091933_3333333333_193302_10101-all.wav
/var/spool/asterisk/monitorDONE/1933_20220930-144934_3333333333_193302_10101-all.wav

Vicidial Details.
Asterisk 13.29.2

cat /usr/src/astguiclient/trunk/version
2.14b0.5

[root@localhost monitorDONE]# cat /etc/redhat-release
CentOS Linux release 7.9.2009 (Core)

I also checked in recording_log table in the asterisk DB and same information showing there.

Can you please give a light on the same.

Don't hijack an 8 year old thread for something you've already posted about on another board. In addition, this board is for ViciDialNow/GOAutoDial, which you are not using.

RBecker wrote:Don't hijack an 8 year old thread for something you've already posted about on another board. In addition, this board is for ViciDialNow/GOAutoDial, which you are not using.

Understood @RBecker.

My issue has already been resolved.