Page 1 of 1
How to not record the voice calls while chat or email
Posted:
Sun Jul 03, 2016 6:04 pmby bghayad
Hello;
vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine
Because recording for calls are enabled, when receiving chat or email, it is also recording the call even there is no voice calls (it is only typing). How to disable this voice recording when the agent is dealing with chat or email?
Regards
Bilal
Re: How to not record the voice calls while chat or email
Posted:
Mon Jul 18, 2016 11:32 pmby williamconley
What is the trigger for the recording? Should not be "ingroup" or "Campaign" ... perhaps you have the agent set to record at all times?
If the chat/email groups are using the ingroup table, you may want to have a look at the table directly. Perhaps you can change the "In-Group Recording Override" to NEVER
Re: How to not record the voice calls while chat or email
Posted:
Mon Sep 05, 2016 3:49 pmby bghayad
Yes. It is resolved.
I disabled recording at campaign level and I enabled recording at InGroup level for voice (calls).
Now the chat is logged and I can see the chat logs from: Report --> Admin Utilities --> Agent-Manager Chat Log (but really I did not test the email if it is also logged).
Thanks for the help.
Regards
Bilal
Re: How to not record the voice calls while chat or email
Posted:
Mon Sep 05, 2016 4:04 pmby williamconley
Good postback.
Have you upgraded recently? I see they have upgraded this feature ...
Re: How to not record the voice calls while chat or email
Posted:
Mon Sep 05, 2016 5:06 pmby bghayad
Hello William;
My current versions are:
vicibox 7.0.3
VERSION: 2.12-558a
BUILD: 160602-1450
Anything newer?
Regards
Bilal
Re: How to not record the voice calls while chat or email
Posted:
Mon Sep 05, 2016 8:19 pmby williamconley
cd /usr/src/astguiclient/trunk
svn up
You tell me.
Re: How to not record the voice calls while chat or email
Posted:
Thu Feb 09, 2017 4:19 pmby bghayad
Hello;
I upgraded to vicibox 7.0.4, vicidial VERSION: 2.14-585a, BUILD: 170114-1356
Because I need to record the outbound call, I enabled the recording at campaign level. Now when I am receiving the chatting call, it is recording the voice of the agent as a call. I can not disable the recording at the campaign level and keep the recording to be at InGroup Level because I will not be able to record the outbound voice call. So what is the solution to be able to record the outbound call without recording the voice call when the chat call reach to the agent?
Regards
Bilal
Re: How to not record the voice calls while chat or email
Posted:
Thu Feb 09, 2017 6:35 pmby mflorell
That is not currently an option, but sounds like something good to add. I would suggest submitting a feature request to the Issue Tracker.
Re: How to not record the voice calls while chat or email
Posted:
Sun Feb 12, 2017 3:40 pmby bghayad
I added new feature request at issue tracker and it can be shown in the below link:
http://www.vicidial.org/VICIDIALmantis/view.php?id=992Regards
Bilal